Richmond based master agency, Comtel Communications, has added CommandLink to its direct portfolio of solutions providers. One of a handful of masters in the nation to secure a contract with CommandLink, Comtel recognized the benefit offered to its clients of having a standalone partner for all network, communication and security needs.Read More
Flexibility is one of the biggest benefits a VoIP phone system offers its users. In this “on the go” world, having the ability to work whenever and wherever allows an employee to stay connected even though they may not in their office at a desk.Read More
Emily May has joined the Simplicity VoIP and Comtel team as Marketing Manager. After 12 years of living in the Northern Neck, Emily and her husband recently moved back to Richmond. Previously she was the Communications Manager/Marketing Specialist at Rappanannock Westminster Canterbury in Irvington, VA. Her years of experience in marketing, digital design and communications keep Emily on the cutting edge of the marketing profession. Emily will provide marketing and overlay support for client services, IT and telecom technicians, sales agents along with company branding. She and her husband, David, have two boys, a large dog, two cats and enjoys spending time with family and being outdoors.Read More
At Simplicity VoIP, one of our differentiators is customer service. Our client’s experiences are very important to us. Our US based team is available clients 24 hours a day for 365 days a year.Read More
We all know it: Customer Experience is and always has been one of the pillars of successful business. Happy customers become your biggest marketing assets. They provide genuine observations about your company to prospective customers, and your customers often try and up sell your company. They are better than any marketing team or sales effort. Armed with this knowledge, it would be wise to take a hard look at your customer support and ensure that they are providing the absolute highest quality services that they can to your customers. Your champion customers will spread the word of incredible customer service, and often that is the tipping point to convert a prospective customer into a closed deal. Here are 6 tasks you can do right now to improve customer support, and watch the new deals rain down.Read More
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