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How Much Bandwidth Do You Really Need?

Amy Humphreys

Today’s applications demand more bandwidth than ever. IT professionals constantly find themselves in the position of having to respond to those bandwidth needs reliably and affordably. To accurately determine how much bandwidth your business needs, you need to assess the factors that impact network performance.

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Migration to the Cloud – What, Why and How to get Started

Ben Humphreys

Businesses and enterprise executives are seriously evaluating the possibilities of moving some or all of their companies’ hardware and/or IT infrastructure to the cloud. There are many benefits from this migration, but in order to be efficient and to reduce possible work place disruptions and downtime, numerous considerations with regards to cloud environments and service delivery need to be contemplated.

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10 Essential Business Skills for IT Pros

Abbey Twining

Change is constant and a tangible reality in today’s world. As technology and the very nature of business operations evolve, the skills that current employees and candidates looking for positions need to follow suit, especially in the IT department.

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10 Reasons to Move Your Contact Center to the Cloud

Amy Humphreys

There are many benefits of moving your contact center to the cloud. Namely cost savings and the inflexible nature of on-premise solutions. To view the 10 top reasons, see the infographic below. 

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Are You an IT Pro: 16 Indispensable Traits

Abbey Twining

Is your aim to maintain a consistently productive and efficient IT team? Do you strive to be prepared for the unexpected? Do you have a list of traits and skills to look for when hiring new staff?

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Telecom & IT Customer Service Redefined - The Agent Advisor

Pete Kraehmer

Are you being passed around like a hot potato?

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