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    <title>Simplicity VoIP Blog</title>
    <link>https://blog.simplicityvoip.net</link>
    <description>The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature</description>
    <language>en-us</language>
    <pubDate>Fri, 26 Jun 2026 12:00:03 GMT</pubDate>
    <dc:date>2026-06-26T12:00:03Z</dc:date>
    <dc:language>en-us</dc:language>
    <item>
      <title>When to Start Planning POTS Line Replacement for Your Organization</title>
      <link>https://blog.simplicityvoip.net/when-to-start-planning-pots-line-replacement</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/when-to-start-planning-pots-line-replacement" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/POTS%20line%20replacement.jpg" alt="When to Start Planning POTS Line Replacement for Your Organization" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/when-to-start-planning-pots-line-replacement" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/POTS%20line%20replacement.jpg" alt="When to Start Planning POTS Line Replacement for Your Organization" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=2920140&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fblog.simplicityvoip.net%2Fwhen-to-start-planning-pots-line-replacement&amp;amp;bu=https%253A%252F%252Fblog.simplicityvoip.net&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Business VoIP</category>
      <pubDate>Fri, 26 Jun 2026 12:00:03 GMT</pubDate>
      <author>amyh@simplicityvoip.net (Amy Humphreys)</author>
      <guid>https://blog.simplicityvoip.net/when-to-start-planning-pots-line-replacement</guid>
      <dc:date>2026-06-26T12:00:03Z</dc:date>
    </item>
    <item>
      <title>Branded Caller ID vs. CNAM: How to Make Sure Your Business Name Shows Up</title>
      <link>https://blog.simplicityvoip.net/branded-caller-id-vs-cnam</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/branded-caller-id-vs-cnam" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/Branded%20Caller%20ID.jpg" alt="Branded Caller ID vs. CNAM: How to Make Sure Your Business Name Shows Up" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/branded-caller-id-vs-cnam" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/Branded%20Caller%20ID.jpg" alt="Branded Caller ID vs. CNAM: How to Make Sure Your Business Name Shows Up" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=2920140&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fblog.simplicityvoip.net%2Fbranded-caller-id-vs-cnam&amp;amp;bu=https%253A%252F%252Fblog.simplicityvoip.net&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Business VoIP</category>
      <pubDate>Tue, 23 Jun 2026 12:00:00 GMT</pubDate>
      <author>amyh@simplicityvoip.net (Amy Humphreys)</author>
      <guid>https://blog.simplicityvoip.net/branded-caller-id-vs-cnam</guid>
      <dc:date>2026-06-23T12:00:00Z</dc:date>
    </item>
    <item>
      <title>Why 10DLC Registration Gets Delayed or Rejected, and How Businesses Can Avoid Common Mistakes</title>
      <link>https://blog.simplicityvoip.net/10dlc-registration-delays-rejections</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/10dlc-registration-delays-rejections" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/10DLC%20registration.jpg" alt="Why 10DLC Registration Gets Delayed or Rejected, and How Businesses Can Avoid Common Mistakes" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/10dlc-registration-delays-rejections" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/10DLC%20registration.jpg" alt="Why 10DLC Registration Gets Delayed or Rejected, and How Businesses Can Avoid Common Mistakes" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=2920140&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fblog.simplicityvoip.net%2F10dlc-registration-delays-rejections&amp;amp;bu=https%253A%252F%252Fblog.simplicityvoip.net&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Business Phone System,</category>
      <pubDate>Mon, 22 Jun 2026 12:00:02 GMT</pubDate>
      <author>amyh@simplicityvoip.net (Amy Humphreys)</author>
      <guid>https://blog.simplicityvoip.net/10dlc-registration-delays-rejections</guid>
      <dc:date>2026-06-22T12:00:02Z</dc:date>
    </item>
    <item>
      <title>What Is an AI Call Center? How Automation Is Changing Customer Support</title>
      <link>https://blog.simplicityvoip.net/ai-call-center-explained</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/ai-call-center-explained" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/AI%20call%20center.jpg" alt="What Is an AI Call Center? How Automation Is Changing Customer Support" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt; 
&lt;p&gt;The idea of an &lt;a href="https://www.simplicityvoip.net/products/call-center-voip-solutions"&gt;&lt;strong&gt;AI call center&lt;/strong&gt;&lt;/a&gt; often comes with a lot of assumptions: fully automated conversations, no human agents, and systems that somehow solve every customer issue instantly.&lt;/p&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/ai-call-center-explained" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/AI%20call%20center.jpg" alt="What Is an AI Call Center? How Automation Is Changing Customer Support" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt; 
&lt;p&gt;The idea of an &lt;a href="https://www.simplicityvoip.net/products/call-center-voip-solutions"&gt;&lt;strong&gt;AI call center&lt;/strong&gt;&lt;/a&gt; often comes with a lot of assumptions: fully automated conversations, no human agents, and systems that somehow solve every customer issue instantly.&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=2920140&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fblog.simplicityvoip.net%2Fai-call-center-explained&amp;amp;bu=https%253A%252F%252Fblog.simplicityvoip.net&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Call Center VoiP</category>
      <pubDate>Fri, 19 Jun 2026 12:00:02 GMT</pubDate>
      <guid>https://blog.simplicityvoip.net/ai-call-center-explained</guid>
      <dc:date>2026-06-19T12:00:02Z</dc:date>
      <dc:creator>Belinda Carroll</dc:creator>
    </item>
    <item>
      <title>10DLC: 10 Things Businesses Need to Know Before They Start Texting</title>
      <link>https://blog.simplicityvoip.net/10dlc-things-businesses-need-to-know</link>
      <description>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/10dlc-things-businesses-need-to-know" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/10DLC.jpg" alt="10DLC: 10 Things Businesses Need to Know Before They Start Texting" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt; 
&lt;p&gt;Texting has become a &lt;a href="https://www.forbes.com/councils/forbestechcouncil/2024/06/06/unlock-business-growth-with-sms-why-texting-is-essential/"&gt;core part of business communication&lt;/a&gt;. Customers expect fast responses, and most businesses are now using text messages alongside voice calls to stay connected.&lt;/p&gt;</description>
      <content:encoded>&lt;div class="hs-featured-image-wrapper"&gt; 
 &lt;a href="https://blog.simplicityvoip.net/10dlc-things-businesses-need-to-know" title="" class="hs-featured-image-link"&gt; &lt;img src="https://blog.simplicityvoip.net/hubfs/10DLC.jpg" alt="10DLC: 10 Things Businesses Need to Know Before They Start Texting" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"&gt; &lt;/a&gt; 
&lt;/div&gt; 
&lt;p&gt;Texting has become a &lt;a href="https://www.forbes.com/councils/forbestechcouncil/2024/06/06/unlock-business-growth-with-sms-why-texting-is-essential/"&gt;core part of business communication&lt;/a&gt;. Customers expect fast responses, and most businesses are now using text messages alongside voice calls to stay connected.&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=2920140&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fblog.simplicityvoip.net%2F10dlc-things-businesses-need-to-know&amp;amp;bu=https%253A%252F%252Fblog.simplicityvoip.net&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>#cloudservice</category>
      <category>Business VoIP</category>
      <pubDate>Tue, 16 Jun 2026 12:00:01 GMT</pubDate>
      <author>atwining@simplicityvoip.net (Abbey Twining)</author>
      <guid>https://blog.simplicityvoip.net/10dlc-things-businesses-need-to-know</guid>
      <dc:date>2026-06-16T12:00:01Z</dc:date>
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