As many businesses return to office full-time, managers are debating about whether to keep – or invest in – VoIP solutions for businesses. Some question the relevance of VoIP now that their employees are back under one roof, while others say it’s still quite a worthwhile investment.
The truth is that dismissing VoIP solutions for businesses as “only useful for remote or hybrid work” overlooks the substantial benefits they offer in-office employees, too.
VoIP communications remain a must-have for your business regardless of where your employees work. And we’re going to prove it to you.
VoIP for Business Gives You More Than Just Locational Flexibility
While VoIP systems gained popularity during the remote work boom, their usefulness extends beyond supporting dispersed teams. For in-office teams, VoIP provides:
Unified Communications: VoIP combines all communication channels – like calls, video meetings, messaging, and even file sharing – into one platform. This simplifies interoffice communication, allowing your team to collaborate effectively regardless of their floor.
Secure Softphone App: VoIP solutions, like the ones from Simplicity, come with an app that your team can install on laptops, desktops, and mobile phones. Now, your team can effortlessly switch between devices – and roam around the office – without missing calls or sacrificing call quality and reliability.
Centralized Data via Extensive Integrations: Unlike traditional systems, VoIP phones can easily connect with other business tools like CRM software, email clients, and project management software. This centralizes important data so your team can quickly access customer information, schedule meetings, and share documents without hopping between five or six apps to do it. Talk about improving efficiency!
VoIP for Business Saves You Money and Time When it Comes to Communications
Traditional phone lines come with all kinds of costs attached to them: installation investments, maintenance fees, and excessive long-distance charges. VoIP solutions for business, on the other hand, can reduce these expenses by 50 to 75 percent. Why? Because they use your existing internet connection to make and take calls. This allows companies to:
- Avoid investing in new phone lines, hardware, or other equipment
- Drastically cut long-distance and international charges
- Eliminate maintenance costs associated with copper lines, wiring, and PBX closets
The result? Incredibly affordable monthly bills. Plus, VoIP systems are easy to set up and manage, allowing your IT team to spend their time and energy on improving your products and services instead of struggling with your phone system.
Need to add new phone numbers or offices? That’s quick and easy, too! Simply log onto your platform, make the necessary changes with a couple of clicks, and your provider will update the system accordingly. Scaling your phone system has never been simpler than with VoIP for business.
VoIP for Business Offers Advanced Call Features
VoIP solutions for business aren’t just about making and taking phone calls. They’re packed with helpful features that help you provide better – and faster – service to your customers and clients. And in a world where customer experience can make or break your business, these features will help you stay ahead. Here are just a few of them:
- Call Transcription and Sentiment Analysis help you understand your customers better and tailor your responses accordingly.
- IVR improves the caller experience by guiding them to the right department using AI algorithms instead of manual call routing.
- Voicemail to Email automatically transcribes and sends voicemails straight to your inbox so you know when to check it.
- Text-to-speech capabilities allow workers to type up announcements and have them read by the system so they don't have to worry about recording themselves.
And that’s just the start! With a solution from Simplicity VoIP, you’ll get access to much more.
VoIP for Business Supports Better Business Continuity
Unlike traditional phone lines, which are susceptible to weather disruptions or physical damage, VoIP for business operates through cloud-based servers. This setup ensures that even if there’s a storm or an issue with the phone lines, the VoIP system can still function if you have internet connectivity or cellular connectivity from a mobile device.
VoIP providers like Simplicity also have redundancy measures in place, meaning they have backup systems and servers across the country. If one goes out or malfunctions, the system will automatically reroute to a functional one so your teams can keep communicating without interruptions.
No internet at your office? In a pinch, your team can easily work from home using the VoIP phone system.
VoIP for Business is Eco-Friendly and Sustainable Long-Term
This benefit often surprises people. But in a world with mounting environmental concerns, it’s a great way to reduce your carbon footprint. By choosing VoIP communication, you can:
- Reduce paper waste by storing voicemail and faxes securely in the cloud.
- Minimize energy consumption compared to traditional telephony.
- Decrease the environmental impact of travel by hosting virtual meetings instead of in-person meetings.
- Lessen electronic waste by using software-based solutions on existing devices instead of buying new ones.
Embracing VoIP will allow your business to adopt eco-conscious practices that customers are calling for while improving your operational efficiency. It's absolutely a win-win.
Make the Most of Your RTO with Simplicity VoIP.
As you can see, VoIP's benefits for business extend well beyond remote and hybrid work scenarios. And we can help you enjoy them all with our customizable VoIP phone systems! If you’re interested in upgrading, schedule a consultation today, and we’ll get you on the right track ASAP.
