Picture this: It’s December 1st, and your business is in full holiday mode. Customers are calling in to check on orders, ask about sales, or maybe just ask about your return policy. If your business communication tools aren’t up to par, you’ll be scrambling to respond, customers will be left frustrated, and your team will be stretched thin.
But holidays don’t just bring extra customer demand. They also complicate team communications. After all, your employees might be working from a relative's house or during a flight home, or they are adjusting to work in a completely different time zone. Coordinating this type of multi-location communication can compound your seasonal stress, especially when you're trying to stay on top of higher-than-average call volumes.
The good news? You don't have to stay stressed out for long. By partnering with the right managed VoIP provider, you'll get a business phone system that'll keep all your business communication flowing smoothly no matter what festive wrenches get thrown into your plans.
Let’s dive into how the right communication tools can take a huge weight off your shoulders and help your business stay on track, stress-free, all season long.
Let’s start with the basics. All VoIP services use Voice over Internet Protocol, a technology that allows businesses to make voice calls using the internet instead of standard, copper landlines. As businesses began adopting this new technology, it quickly became clear that the future of communication wasn’t going to be limited to bulky equipment or physical phone lines anymore.
And that’s when the hosted VoIP phone system was born.
A hosted VoIP system takes everything that used to be stored on-site—like phone systems, call logs, and voicemail—and moves it to the cloud. Instead of relying on a physical PBX (Private Branch Exchange) system in a backroom somewhere, everything is managed remotely, online. So, as long as you’ve got a stable internet connection, your business phone system can be managed and updated remotely and go anywhere you go!
A little turned around with all these definitions? Don't worry! You can dive deeper into the ABCs of VoIP in this blog!
When you choose managed VoIP, you’re not just getting a phone system that works through the internet. You’re also getting a team of experts who will take care of all the technical details for you. Things like:
Monitoring: Your service provider’s team watches over your systems to make sure everything’s running smoothly and efficiently.
Troubleshooting: If you run into problems with your business communication tools, your managed VoIP service provider is there to fix it quickly—often before you even notice there’s an issue.
Maintenance and Updates: VoIP phone solutions require regular updates to keep things secure and up to date. With managed services, you don’t have to worry about it; it’s taken care of for you.
Basically, you enjoy all the benefits of a flexible, cloud based phone system without stressing over the technical aspects.
But what are the benefits of managed VoIP services? And even just a VoIP phone system in general? Well, we’re glad you asked.
Let’s break why Simplicity's managed VoIP services are the perfect solution for businesses during the holidays (and beyond):
The holiday season is a busy time for everyone. From last-minute shopping to seasonal promotions, call volumes skyrocket. Traditional phone systems often buckle under the pressure of increased traffic, leading to missed calls, frustrated customers, and longer wait times.
However, when you upgrade to VoIP phone systems from Simplicity, you’re getting business phone systems that are designed to scale. Whether you get 100 phone calls a day or 1,000, our VoIP phone solutions can handle the surge in demand without breaking a sweat, adding new lines whenever you need them.
And with call forwarding, you can direct calls to the right team members immediately, so no customer is left hanging. Don't have a pen and paper handy to take notes? Use the call recording feature to capture every detail of your conversation, for easy reference. When already tied up with another customer, voicemail-to-email ensures that all messages are logged and prioritized, allowing you to follow up at your convenience.
With Simplicity VoIP, handling high call volumes during the holiday season is as simple as clicking a button.
The holidays aren’t just busy—they’re expensive. Between seasonal promotions, increased inventory, and staffing costs, the last thing you need is a hefty IT bill. Luckily, managed VoIP services help you cut down on unnecessary IT expenses. With Simplicity VoIP, there’s no need to invest in expensive hardware or deal with the cost of maintaining an in-house phone system. Your VoIP provider takes care of the system for you, from troubleshooting to updates, all for one low monthly subscription.
This means no surprise bills for server repairs, no IT staff hours spent managing hardware, and no extra overhead. Plus, because your VoIP system is cloud-based, you can add or subtract services as needed without investing in additional physical infrastructure. You get a full-featured cloud phone system that scales with your business, all while keeping your costs predictable and manageable.
The holidays can mean more remote work than usual. However, VoIP phone solutions from Simplicity make it simple for your team to stay in touch no matter where they are.
For example, the softphone mobile app lets your employees make calls and send messages using their smartphones, just like they would from their desk. This ensures that no matter where your team is—whether they're picking up groceries or traveling for a holiday visit—they’re still reachable and can respond to customers quickly.
Additionally, video conferencing makes remote meetings easy without the hassle of travel. Need to brainstorm with a team member halfway across the country? Or have an end-of-year check-in with your department leads? Video calls keep your team in the loop without the cost and time commitment of in-person meetings.
With a cloud phone system from Simplicity VoIP, your team can be as productive as possible, even when holiday schedules make everyone’s availability a bit more unpredictable.
At the end of the day, it’s all about your customers. During the holiday season, when emotions run high and customers are anxious about delivery times or last-minute orders, the last thing they want is to be left on hold for too long or bounced around from department to department without getting their issue resolved.
With VoIP phone solutions from Simplicity, you'll get features like auto attendants (which direct calls to the right department) and call routing that ensure every customer gets connected to the right person as quickly as possible. This reduces wait times, minimizes frustration, and ensures a smoother experience for everyone involved.
Additionally, advanced features like customizable call queues allow your team to manage high call volumes efficiently. Instead of customers waiting for an available agent, they can be placed in a queue and updated with estimated wait times, giving them better visibility and less frustration.
Not to mention, Simplicity VoIP’s cloud phone systems are designed with ease of use in mind. This means your team will be able to jump right in and start helping customers immediately, without wasting a ton of time grappling with complex systems.
From VoIP solutions to cloud phone systems, Simplicity VoIP has a suite of business communication tools designed to keep you productive and worry-free. They aren't just designed to handle high call volumes—they’re built to foster collaboration, support customer engagement, and make sure every call, video, and message goes where it needs to, with zero disruptions.
And when you choose Simplicity VoIP, you’re not just getting a service—you’re gaining a partner who’s there for you, no matter what. Our team is here to support you every step of the way, from setup to troubleshooting, and beyond. That’s why so many businesses turn to us for their communication needs, both now and in the future.
So, if you're ready for a phone system that can keep up with the demands of the holiday season (and whatever comes after), let's talk! We can't wait to give you the VoIP phone system you deserve.