Finding a partner who values relationships as much as results can feel like searching for a needle in a haystack—especially when it comes to telecommunications. Epitome Networks faced this exact challenge.
They had a clear vision: provide their clients with unparalleled service while maintaining control over the customer experience. But the reality of working with larger providers left them frustrated and yearning for something better.
They decided to check the features and services of various telecom wholesale partners and finally found the right fit with Simplicity’s Telecom Reseller Program.
What Features Make Simplicity VoIP’s Program Unique?
Before diving into the Epitome Networks story, it’s important to understand what makes Simplicity’s Telecom Reseller Program stand out. Unlike other providers that leave resellers in the dust after the sale, Simplicity offers a hands-on, supportive approach that sets businesses up for long-term success.
We understand that no two resellers are the same. So, our Telecom Reseller Program is designed to adapt to your business model, offering the tools, resources, flexibility, and features necessary to scale your business.
And we don’t impose strict limits on how you can manage your operations, either. Instead, our program provides resellers with a framework to succeed on their terms. With Simplicity VoIP, you can offer premium business communications services without the typical roadblocks.
Why Resellers Love Simplicity VoIP
The Simplicity VoIP Telecom Reseller Program allows you to:
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Offer Hosted VoIP Solutions: Provide your clients with cutting-edge, scalable communication solutions that grow with their needs.
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Increase Profitability: With the Super Seller Program, you can earn higher commissions and drive bigger deals by taking on more responsibility for installations and support.
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Enjoy Seamless Integration: The platform integrates smoothly with your existing operations, enabling you to offer a complete solution without the headaches.
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Build Long-Term Partnerships: Simplicity’s customer-first approach ensures that resellers get personalized support, which helps build lasting relationships.
For telecom resellers looking for flexibility and real support, the Telecom Reseller Program from Simplicity enables you to thrive. But don’t just take our word for it. Epitome Networks’ story shows just how powerful this partnership can be.
Telecom Partner Spotlight: Epitome Networks
Epitome Networks has been a trusted telecom provider since 2009, renowned for their engineering expertise and customer-first approach. They started small, focusing on telecommunications installations, but quickly grew to offer services like security, wireless solutions, and more. And they saw success! Eventually expanding across Virginia, North Carolina, Florida, and Texas through organic growth and acquisitions.
However, despite their progress, Epitome hit a wall. And that wall was big-name providers. The team at Epitome found themselves stuck in a cycle of diminishing support, limited control, and rigid systems.
Their engineers—a skilled team of industry veterans—wanted to take charge of troubleshooting and installations instead of relying on slow, third-party processes. Worse, the impersonal approach of their providers clashed with Epitome’s mission to build strong, lasting relationships with their clients.
But then they found Simplicity VoIP.
By partnering with Simplicity, Epitome could provide the hosted VoIP solutions their customers craved while keeping control of customer support and service management.
Why Hosted VoIP System Solutions Were Such a Great Addition
Now, some of you might be wondering, “Why is hosted VoIP such a great fit for telecom resellers?” Great question. Let's break down a few reasons why offering hosted VoIP from Simplicity is a win for both resellers and clients:
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Scalability: Hosted VoIP solutions grow with your business. As your client base expands, so does your ability to support them with minimal overhead.
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Reliability: With a cloud-based solution, you can guarantee your clients continuous, reliable service without the hassle of traditional phone systems.
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Seamless Integration: Whether your clients want to upgrade their existing systems or migrate from a different provider, hosted VoIP integrates easily into any business model.
For Epitome Networks, the hosted VoIP solution from Simplicity VoIP transformed their business. They could seamlessly integrate this service into their existing offerings, providing their clients with the best in communication technology.
And the results speak for themselves.
The Results of Our Partnership
With Simplicity’s support, Epitome Networks was able to enjoy:
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Increased Revenue: By using the Super Seller Program, Epitome Networks significantly increased its revenue stream. As they took on more responsibility for installations and support, their commission percentage grew, and they were able to close larger deals.
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Expansion of Services: Epitome successfully transitioned multiple acquired companies to Simplicity’s platform, extending their reach and offering hosted VoIP solutions to customers in multiple states without compromising service quality.
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Greater Control: With Simplicity, Epitome's engineers were no longer at the mercy of third-party vendors and could handle most issues directly, which led to improved client relationships and greater job satisfaction for the engineers.
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Personalized Service: One of the standout benefits of partnering with Simplicity is the level of personalized support that Epitome Networks receives. They can work directly with Simplicity’s leadership, ensuring that issues are addressed quickly and effectively.
Epitome Vice President Neil Massey summed it up best when he said:
"At the end of the day, I could give you ten different hosted providers. The difference with Simplicity was being able to give us the tools to support our clients."
Want more details? Download the case study here.
By joining Simplicity VoIP’s Telecom Reseller Program, Epitome was able to overcome the challenges that had been holding them back and turn their business into a communications powerhouse.
So, Why Join Simplicity’s Reseller Program?
If you’re tired of dealing with providers who offer limited support, shrinking commissions, and a cookie-cutter approach to reseller partnerships, it’s time to consider Simplicity VoIP’s Telecom Reseller Program. Here’s why:
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Higher Revenue Potential – The Super Seller Program gives you the opportunity to earn more by taking on greater responsibility for installations, support, and management. Your commissions grow as your role expands, and so does your earning potential.
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Total Flexibility – Unlike other providers, Simplicity gives you the freedom to run your business the way you want. You can install, manage, and support your clients' services independently, while Simplicity provides backup support as needed.
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Unmatched Support – Simplicity is committed to helping every reseller succeed. With dedicated support, resources, and training, you’ll always have everything you need to provide top-quality service to your clients.
Whether you’re a reseller looking to expand your service offerings or an IT professional evaluating new ways to serve your clients, Simplicity VoIP can help. Reach out today to explore how our telecom reseller program can support your long-term growth.
