To ensure you are getting the most out of your phone system, our Simplicity engineers are releasing a new software update! On September 30, 2020, the v41 release will be available to current and new Simplicity VoIP clients.
This update includes loads of new features to improve efficiency and accessibility, and most are for no additional costs.
v41 was designed to deliver three crucial components, or pillars:
Today’s blog reviews v41’s new features that improve efficiency, highlighting each feature’s benefit to our clients.
v41’s First Pillar: Improved Efficiency
The first pillar of the v41 upgrade revolves around improving the efficiency of our services. We dug deep and asked ourselves how we could improve user productivity while maintaining ease of use.
Says what you Type: New Text to Speech Feature
The new Text to Speech feature from Simplicity allows the user to transform typed sentences or words into audible speech. With unified audio voices, multiple languages and accents to select from, sending audio messages has never been easier. It is a versatile feature, useful for greetings, menu prompts, messages while on hold, and many more. The feature can be used from anywhere within the portal and, is included in the update for no additional costs. Text to Speech At a Glance & Got a sec? See the video!
Less Numbers, More Words: New SpeechDirect Feature
The new SpeechDirect feature gives the user access to speech detection technology. Now, if you reach an auto attendant or a company directory, you can access departments and employees by simply saying a name or a selected keyword. For callers, it’s an easy hands-free experience, and for admins it’s an easily deployable system with keyword customization options. This new feature is only $19.99 per auto-attendant. SpeechDirect At a Glance & Got a sec? See the video!
An Admin’s Dream: Sites and Site Manager Feature
Managing a multi-location business can be hard work, especially when you only have limited tools to do the job. The Sites and Site Manager feature was made to give site admins all the tools they need to manage their specific site. You can now manage almost everything at the site level: phone numbers, resources, users, call queues, conference bridges, call history. It adds a layer of accessibility and flexibility for managing your site, all for no additional cost. Sites & Site Manager At a Glance
Go Paperless: Simplicity VFax – Coming Soon
VFax is an integrated electronic fax offering that enables the sending and receiving of documents through the Simplicity portal. Rather than the hassle of a traditional fax machine, the cloud-based VFax allows faxing to be done anywhere, and anytime through the portal, and through email. It comes with some nifty features, such as the ability to retain DID ownership, see incoming and outgoing faxes, support cover letters, and the ability to brand and customize color prices. There are a slew of pricing options depending on the volume of faxes you intend to send, but a significant benefit of this new feature is that all incoming faxes are received at no cost. SimplicityVFax At a Glance
Accessible behind a single pane: SimplicityVAULT
VAULT allows the user to store recorded calls or meetings for longer than the standard 90 days. It’s incredibly easy to use, as storage and retrieval can be done from anywhere with no on-prem equipment needed. Entirely cloud-based and stored in AWS servers, VAULT offers significantly more security, with less hassle than on-prem storage. Rapidly deployable, it does not require CapEx spend, and can store calls for up to ten years. Calls are recorded at the highest possible quality. Calls are incredibly easy to find, as you can locate recordings via a call history lookup by date, time, and phone number. It maintains compliance programs, such as PCI-DSS, HIPAA/HITECH, FedRAMP, EU Data Protection Directive, and FISMA, to help meet regulatory requirements. Currently, costs for Simplicity VAULT are only $150 a month for 1TB of storage. SimplicityVAULT At a Glance
Systems that talk: SimplicityLINK
SimplicityLink is a Computer Telephony Integration (CTI) product that allows a standard level of integration with a wide range of popular CRM systems designed to help you get the most out of your Simplicity business telephone system. Key features include: click-to-dial, screen popping, address book, call history, and integrations. It is cost effective yet easy to maintain and install. Enhanced features are also available with a range of other applications on a professional service basis. SimplicityLink At a Glance & SimplicityLink Comparison Chart
For more detailed information about each of these features visit our v41 Improves Efficiency webpage
On October 20th and October 28th at 2 pm EST, we will be offering two webinars to introduce our new v41 features. Pre-registration is required, please sign-up using the links below:
v41 New Feature Webinar - Oct. 20, 2 PM
v41 New Feature Webinar - Oct. 28, 2 PM
That’s all for the first of v41’s three pillars. Stay tuned for more details to learn more about the second pillar: improved security.
Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP platform is offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense in 2018, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.
