Why Call Center VoIP Is Critical During the Holiday Season
On a normal day, 73 percent of customers say they’ll switch to a competitor after just one bad service experience. During the holidays, that margin for error nearly disappears.
On a normal day, 73 percent of customers say they’ll switch to a competitor after just one bad service experience. During the holidays, that margin for error nearly disappears.
Many companies view their phone system as a necessary evil. The costs of hardware, maintenance,...