These days, a common offering through VoIP solution providers is access to a softphone. But what is this? Is it a special piece of hardware? How does it work? Read on for some answers to these questions as well as common benefits of softphone adoption.

Flexibility is one of the biggest benefits a VoIP phone system offers its users. In this “on the go” world, having the ability to work whenever and wherever allows an employee to stay connected even though they may not in their office at a desk.