Simplicity is committed to providing our clients with the most up-to-date features that enable your business communications to run smoothly and efficiently.
With the release of our newest platform upgrade, Version 42 (v42), we have made significant improvements to increase productivity and efficiency, and enhance your call center.
VoIP is one of the leading technologies used by call centers worldwide. It provides a structure to companies because it consolidates voice and data within the same network. Additionally, it enables team members to work from virtually anywhere! Besides the ability for your team to work remotely, VoIP offers many benefits to your call center, including manageability, scalability, multi-channel functionality, cost efficiency, mobility, and more!
Our V42 upgrade offers enhanced call center capabilities, including managing agents, queues (by user and/or device), call transcription, sentiment analysis, and access statistics via the SimplicityWeb phone.
Simplicity offers a new data point option – Call Back Statistics – reports have clickable stats with more detail, sortable columns, and downloads (exports) matching the portal layout.
These features, along with the Web phone’s new Call Park button, persistent answering rules, and improved recording details, allow for more flexibility, mobility, and call control for agents and supervisors alike.
Want to learn more about how Simplicity VoIP’s newest features can enhance your contact center? Our team is happy to help!
