How to Offer 24/7 Support for Customers
Modern customers desire immediate and convenient service. They don’t want to wait long (if at all),...
Amy Humphreys
How to Choose Between an On-Premise and Cloud-Based Call Center
When a business decides to open up their own call center, they have to make many important...
What to Do If Your Caller ID Shows Up as "Potential Spam"
For businesses, especially those involved in sales or marketing, making calls to prospective...
RAY BAUM’s Act – Are You Ready?
You’ve probably never heard of Ray Baum, but he’s the namesake of new regulations that aim to help...
How to Improve Customer Satisfaction and Agent Productivity in Your Contact Center
Customer service managers are always looking for better ways to streamline, manage, and improve...
What is IVR and How Should Businesses Use it?
Small businesses are always searching for ways to optimize their team members' time and your...
VoIP Myths Debunked
Thanks to the pandemic, business leaders have had many conversations about processes, services, and...