John May

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Why Internet Communication is Changing Everything

Posted by John May on Jul 25, 2017 11:00:00 AM

This may seem like a no-brainer, but there's actually much, much more to Internet communication than meets the eye. Internet communication is the act of exchanging packets of information, data, through a global network. This is done by uploading data from one computer, and another computer downloads that same data. This process completes every time you video chat, send an email, reconnect with long lost friends, pay your bills, or look at cat pictures. The possibilities are endless. It is common knowledge that the Internet is irreplaceable, but there is so much more than just checking your emails or looking at cat pictures. Why does that matter? What else is there? Read on to find out. 

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Topics: customer service, VoIP, #internet, internet privacy, communications

Why your Sales Deck Needs an Update

Posted by John May on Jul 18, 2017 11:00:00 AM

Halt! Before you start your newest PowerPoint presentation, read! Don't you touch that dry erase marker.

If you start out your sales pitch stating the possible clients' problem, you're doing it wrong. Now that has always been conventional wisdom, but we've evolved as an industry into a world of subtlety and nuance. Stating a prospects' problem outright will immediately put them on the defensive, make them hesitant to reveal issues about their business that truly could need improvements. You need a more tertiary, subtle approach. But what! Well, we've researched sales decks that are great examples of how modern salespeople have found success in an industry driven by relationships and customer choice. Prospects are more informed than ever, they are advocates for their needs and will not listen to armchair experts tell them what they should and shouldn't buy. So let's get on with it. Here's why your sales deck needs an update. 

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Topics: sales

5 Things You Can Do Right Now To Improve Customer Support

Posted by John May on Jul 6, 2017 10:00:00 AM

We all know it: Customer Experience is and always has been one of the pillars of successful business. Happy customers become your biggest marketing assets. They provide genuine observations about your company to prospective customers, and your customers often try and up sell your company. They are better than any marketing team or sales effort. Armed with this knowledge, it would be wise to take a hard look at your customer support and ensure that they are providing the absolute highest quality services that they can to your customers. Your champion customers will spread the word of incredible customer service, and often that is the tipping point to convert a prospective customer into a closed deal. Here are 6 tasks you can do right now to improve customer support, and watch the new deals rain down. 

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Topics: customer service, client support, client services

Startup Spotlight: Push Doctor, OhPen, Clutter, oh my!

Posted by John May on Jul 5, 2017 11:45:15 AM

Startups can be weird, wacky, downright useless, and sometimes brilliant. Applications like Slack or Trello (among many others) revolutionized the way businesses could communicate. Suddenly people could "actually" be efficient. In the consumer industry, Facebook enabled people from all over the globe to interact instantly. Google happened. Often at the base of startup success is a thread : communication innovation. That's not to say that all startups set up to improve communication will succeed, but the ability for the internet to spread information instantly certainly enables a lot of very obvious solutions. Even if a new software does not focus on communication, the relay of information instantly across great distance enables incredible efficiency for businesses and consumers. And with that, here are three curious startups to watch in this weeks startup spotlight. 

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Topics: Startups

4 Startups That Will Make You Raise an Eyebrow

Posted by John May on Jun 29, 2017 12:29:46 PM

For something new, we are going to start featuring new startups weekly to show the weird and wonderful side of the tech community, entrepreneurship, and the future of business. There are startups for basically any product or service you can imagine. There is an IoT plant watering device, there are IoT latrines and toilets. There are so many plays for IoT toasters that if they weaponize we will soon be ruled by robot overlords with toasters for heads. Obviously, this list is non-exhaustive, there are certainly amazing, and wacky, startups that fly under our radar. So without further ado, here are the startups for this week.

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Topics: Startups, Technology

5 Amazing Things Done with Artificial Intelligence

Posted by John May on Jun 29, 2017 12:19:29 PM

First and foremost, Artificial Intelligence (AI) is a type of machine learning characterized by intelligent decision making similar to our own cognitive abilities. Key traits of effective AI are learning and problem solving. The key issue yet to be solved is independent thought. No machine, so far, is capable of independent thought and reason at the same ability of a human. Once this is achieved, the line between what makes us different than machines will be a hot issue for a generation.

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Topics: Artificial Intelligence

What You Should Know About Cryptocurrency

Posted by John May on Jun 29, 2017 11:56:01 AM

 

So get ready for some light reading everyone. This isn't dense at all. Bullet points? Nah.

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Topics: #internet, cryptocurrency

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About Simplicity VoIP

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Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience.

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