Lydia Fiasco Joins Simplicity VoIP in Project Management Capacity. Richmond, VA - Simplicity VoIP, a leading provider of UCaaS solutions, is pleased to welcome Lydia Fiasco to our US-based client services and sales team for project management, demo support, training, and technical assistance. Fiasco brings a wealth of knowledge in VoIP, particularly call center technology, as well as project management and customer experience expertise.
In addition to VoIP, Lydia's background includes strong leadership skills and management that heavily round out her project management skill set.
Fiasco has extensive experience with the NetSapiens platform with perspectives as both a client and the provider side. Her knowledge regarding best practices will be valuable as she assists clients with understanding their options when building of their domains, establishing call flows, auto attendants, and more!
Ben Humphreys, CEO of Simplicity, expressed enthusiasm about Lydia's addition to the team, stating, “We're excited to welcome Lydia to our team. She brings a strong set of VoIP and Call Center knowledge that we think will uniquely enhance our clients' overall experience."
Lydia's diverse background includes managing a patient service center and its staff, as well as deploying and developing training on a full-service NetSapiens call center solution before transitioning fully into the VoIP/project management realm. Her core competency and skill set center around excellence in customer experience.
"Lydia brings a diverse skill set that I think is going to serve Simplicity and its clients well. We are delighted to bring her into the new year with us!" says Humphreys.
About Simplicity
Simplicity VoIP, is based in Richmond, VA and provides hosted PBX, VoIP, and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. Its distinct NetSapiens Class 5 geo-redundant VoIP platform is offered in addition to VFax, phones and equipment, wireless back-up, bulk SMS solutions, and managed services. Simplicity VoIP’s key to success is its onsite service, installation, and training – supported 24/7/365 by a world-class US-based client services team.
