Simplicity VoIP Expands Client Services Team
Simplicity VoIP announces an expansion of the Client Services team with the addition of three new members to support its delivery of exceptional service to their clients.
Joey Humphreys, Jr. – Technician-Trainer
Alex Wallace - Technician-Trainer
Darian Ricks – Client Services Representative
Mr. Humphreys taps into his educational background in telecommunications, as well as his recent experience with marine motor technology. Mr. Wallace is a seasoned industry veteran with 20+ years of experience, including positions at Verizon and Windstream. In their Technician-Trainer roles, Humphreys and Wallace will be in the field handling Simplicity VoIP installs, training, on-site trouble/repair support.
Ms. Ricks has 5 years working in the information technology and customer service fields and has most recently been with Digicon Corporation supporting Prince William County. In her role, she will be a Tier 1 resource for Simplicity VoIP.
“We are excited to add new members to the Client Services team to continue to deliver excellent support to our VoIP clients and to sustain our growth in the UCaaS arena,” states Ben Humphreys, CEO of Simplicity VoIP and Comtel Communications. “We are fortunate to find this high caliber talent and know that they will deliver on our “customer first” philosophy.”
Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP platform is offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense in 2018, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.
Comtel Communications, a telecom/technology consulting agency based in Richmond, Virginia since 1991, provides best-in-class solutions and unbiased counsel to a diverse group of small, medium, and enterprise-level businesses, totaling more than $18.2M in annual billings. Leveraging unique access to 350+ national and international providers, Comtel benefits its clients through competitive quotes from multiple sources, to ensure their business goals are met with current and dynamic telecom and technology services. Acting as a partner, long after contracts are signed and services are deployed, Comtel offers superb back-office support to manage upgrades, track orders, and provide training to clients.