Simplicity VoIP Announces Knowledge Base Launch

Posted by Emily May on Mar 17, 2020 11:03:43 AM

Simplicity VoIP is pleased to release an on-line Knowledge Base tool to complement our service for clients who want a “self-help” source for FAQ, directions and troubleshooting solutions on various VoIP related topics.

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Topics: Simplicity VoIP, business phones, telecommunications, troubleshooting, support, client services, richmond, knowledge base, FAQ, solutions, online service

Next-Gen UCaaS, 5 Must Haves

Posted by Emily May on Mar 5, 2020 7:00:00 AM

When researching a next-generation Unified Communications as a Service, (UCaaS) for your business, focusing on specific characteristics will help you find an impactful and efficient solution. Often the focus is on feature comparison only, but by looking at the big picture you can successfully find the best-in-class UCaaS capabilities and strategy for your business.

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Topics: Simplicity VoIP, telecommunications, troubleshooting, reliable, transparency, employees, support, cost savings, cloud based, mobility, ucaas, communications, client services, providers, richmond

Simplicity VoIP Expands Client Services Team

Posted by Amy Humphreys on Feb 18, 2020 4:15:24 PM

Simplicity VoIP announces an expansion of the Client Services team with the addition of three new members to support its delivery of exceptional service to their clients.

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Topics: Simplicity VoIP, business phones, password management, telecommunications, troubleshooting, call quality, reliable, transparency, employees, support, client services, richmond

Simplicity VoIP & Comtel Promote 3 Client Services Team Members

Posted by Amy Humphreys on Feb 4, 2020 11:08:03 AM

Three proven Simplicity and Comtel Client Services team members are promoted.

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Topics: Simplicity VoIP, business phones, password management, telecommunications, troubleshooting, call quality, reliable, transparency, employees, support, client services, richmond

Larry Sims, promoted to VP of Network Engineering at Simplicity VoIP

Posted by Emily May on Jan 29, 2020 2:25:29 PM

Larry Sims has been promoted to VP of Network Engineering at Simplicity VoIP. In this new role, he will oversee Simplicity’s Class-5 netsapiens VoIP switch, develop new features and functionality, and support the very foundation of our company’s mission: to provide our customers the best UCaaS experience backed by exemplary client service. “Larry manages the very backbone of Simplicity’s top-notch technology and services,” says Ben Humphreys, CEO of Simplicity VoIP and Comtel Communications, “and plays an essential in our continued success.”

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Topics: customer service, VoIP, telecommunications, unified communications, employees, netsapiens, client support, ucaas, client services, richmond

Congratulations Comtel Communications!

Posted by Emily May on Dec 4, 2019 6:15:00 AM

Congratulations are in order! Comtel Communications celebrates 28 years in business with founder, Ben Humphreys, President and CEO of Comtel and Simplicity VoIP, at the helm. A Henrico County-based telecom and technology consulting firm, Comtel consultants help businesses evaluate their communications needs by securing solutions specifically matched to the company’s telecom, technology and security priorities. Comtel provides services for small, medium and enterprise-sized businesses and helps to advance a company’s telecom technology. As a regional Master Agency focusing on the Mid-Atlantic, Comtel also has national and international clients.

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Topics: online security, phone security, Simplicity VoIP, telecom, VoIP, business phones, CEO, comtel communications, Hosted VoIP, small business phones, telecommunications, VoIP Basics, efficiency, telecom audit, agent, onsite, functionality, cost savings, community giving, agent value prop, phone service, communications, client services, IT, business continuity, richmond, digital transformation

Simplicity VoIP & Comtel Communications Welcomes Emily May as Marketing Manager

Posted by Amy Humphreys on Oct 2, 2019 9:24:00 AM

Emily May has joined the Simplicity VoIP and Comtel team as Marketing Manager.  After 12 years of living in the Northern Neck, Emily and her husband recently moved back to Richmond.  Previously she was the Communications Manager/Marketing Specialist at Rappanannock Westminster Canterbury in Irvington, VA.  Her years of experience in marketing, digital design and communications keep Emily on the cutting edge of the marketing profession.  Emily will provide marketing and overlay support for client services, IT and telecom technicians, sales agents along with company branding.  She and her husband, David, have two boys, a large dog, two cats and enjoys spending time with family and being outdoors.

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Topics: Simplicity VoIP, comtel communications, support, business, client support, phone service, client services, richmond

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About Simplicity VoIP

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Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience.

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