Simplicity VoIP Announces Knowledge Base Launch

Simplicity VoIP is pleased to release an on-line Knowledge Base tool to complement our service for clients who want a “self-help” source for FAQ, directions and troubleshooting solutions on various VoIP related topics.

The new Simplicity Knowledge Base can be found on the company website and is searchable, user-friendly and a central source with over 50 articles of tutorials, instructions and other valuable information for our clients.


  • Portal User Guides
  • Troubleshooting
  • Phones User Guides & Videos
  • Integrated Features
  • Telecom and VoIP FAQs
  • Simplicity News and Updates

We continually update the Knowledge Base as new features are released and questions arise that may help clients maximize the use of their business phone system.

While the Knowledge Base isn’t a replacement for our Client Services support, it is available to you anytime with valuable insight.  Please note a login is required to access the Knowledge Base.

For further information or to ask a question that is not readily available on the platform, please reach out to our Client Service team at 804-412-7283 or by email at  (monitored M-F, 8 am – 5 pm EST).

About Simplicity

Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP platform is offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense in 2018, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.