Part 2-Top 3 Criteria for Picking a UCaaS Provider, Provider Stability & Client Services

Unified communications as a service, or UCaaS, is now a priority for business communications as more employees are working remotely or on-the-go.  Collaboration is key to drive productivity, efficiencies and profitability.

But how do you compare the extensive range of UCaaS providers with the very different solutions and pricing options? We are here to help!

When evaluating the vast landscape of providers and cloud-based products, consider these important criteria:

1 – Features and Flexibility

2 - Stability and customer support

3 - Third-party integrations

Read on for points to consider when evaluating UCaaS provider stability and customer support...

 Provider stability and customer support

It is essential to determine a long-term level of support for the business’ needs. For example: Does the provider offer a support models that include global 24/7 year-round phone, email and web support? Does the provider offer immediate support when problems occur? What is the cost? Also what does the vendor offer in redundancy?

How Does Simplicity VoIP RATE for provider stability and customer support?

Simplicity’s Class 5 UCaaS platform is a truly hosted offering and is top rated for its consistency.  We are fully redundant located in state of the art data centers in both Virginia and Texas for reliability, 100% uptime and continuous service.

Additionally, our Client Services team is available 24/7/365.  They are fully dedicated to providing personalized client support. Located in Richmond, Virginia, it is our mission to handle each customer’s inquiry on the spot. You are connected to a live person who has expertise with our full portfolio of cloud service offerings, VoIP phones and equipment.

 Stay tuned for more and for Part Three of our series focused on what to consider with regards to third party integrations when selecting the best UCaaS provider for your business.

At the end of the day businesses may want to consider more qualitative factors, such as how UCaaS providers do business and how well their UCaaS offerings align with their present and future business objectives. 

To best review your business needs and goals, consult with an agnostic technology agent or consultant to gain a deeper overview of the range of Hosted VoIP & UCaaS solutions and providers. In addition to assisting you with procurement, the agent can also handle ongoing support.

To learn more about Simplicity VoIP


Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP platform is offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense in 2018, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.