Unified communications as a service, or UCaaS, is now a priority for business communications as more employees are working remotely or on-the-go.  Collaboration is key to drive productivity, efficiencies and profitability.

 Looking at UCaaS? This blog series provides 3 essential criteria for you to consider! Unified communications as a service, or UCaaS, is now a priority for business communications as more employees are working remotely or on-the-go.  Collaboration is key to drive productivity, efficiencies and profitability.

At Comtel Communications and Simplicity VoIP, we are committed to encouraging personal accountability, securing and maintaining digital privacy in the cybersecurity landscape.

  Cyber attacks on small businesses are a common occurrence. While smaller organizations often lull themselves into thinking cybercriminals aren’t interested in them, reality is quite different. It’s true the biggest headline-grabbing hacks typically involve large companies, but anyone could be a target. Hackers don’t discriminate by size. Skim the slides, it'll take just take a minute. It's eye opening to realize our vulnerability each day. -Special Thanks to Comcast Business SecurityEdge

Richmond based master agency, Comtel Communications, has added CommandLink to its direct portfolio of solutions providers. One of a handful of masters in the nation to secure a contract with CommandLink, Comtel recognized the benefit offered to its clients of having a standalone partner for all network, communication and security needs.

Flexibility is one of the biggest benefits a VoIP phone system offers its users. In this “on the go” world, having the ability to work whenever and wherever allows an employee to stay connected even though they may not in their office at a desk.

Emily May has joined the Simplicity VoIP and Comtel team as Marketing Manager.  After 12 years of living in the Northern Neck, Emily and her husband recently moved back to Richmond.  Previously she was the Communications Manager/Marketing Specialist at Rappanannock Westminster Canterbury in Irvington, VA.  Her years of experience in marketing, digital design and communications keep Emily on the cutting edge of the marketing profession.  Emily will provide marketing and overlay support for client services, IT and telecom technicians, sales agents along with company branding.  She and her husband, David, have two boys, a large dog, two cats and enjoys spending time with family and being outdoors.

At Simplicity VoIP, one of our differentiators is customer service. Our client’s experiences are very important to us. Our US based team is available clients 24 hours a day for 365 days a year.

We all know it: Customer Experience is and always has been one of the pillars of successful business. Happy customers become your biggest marketing assets. They provide genuine observations about your company to prospective customers, and your customers often try and up sell your company. They are better than any marketing team or sales effort. Armed with this knowledge, it would be wise to take a hard look at your customer support and ensure that they are providing the absolute highest quality services that they can to your customers. Your champion customers will spread the word of incredible customer service, and often that is the tipping point to convert a prospective customer into a closed deal. Here are 6 tasks you can do right now to improve customer support, and watch the new deals rain down.