Top 3 Criteria for Picking a UCaaS Provider, Part 1-Features & Flexibility

 Looking at UCaaS? This blog series provides 3 essential criteria for you to consider!

Unified communications as a service, or UCaaS, is now a priority for business communications as more employees are working remotely or on-the-go.  Collaboration is key to drive productivity, efficiencies and profitability.

But how do you compare the extensive range of UCaaS providers with the very different solutions and pricing options? We are here to help!

When evaluating the vast landscape of providers and cloud-based products, consider these important criteria:

1 – Features and Flexibility

2 - Stability and customer support

3 - Third-party integrations

Read on for points to consider when evaluating UCaaS provider features and flexibility...

Features & Flexibility of Offerings. 

As business and communications needs change, users of UC platforms are increasingly asking for more features and functionality. When choosing a UC provider, it is important to consider the work force being served, what features are needed in a typical day, and collaboration needs. From there, flagging "must haves" and "nice to haves" will help to properly compare various vendor platforms.

UC and collaboration needs are also constantly evolving, and in that context, the UCaaS model offers many advantages. UCaaS is on-demand, making it an easier model for consuming services and keeping costs under control. As businesses' UC needs change, applications can be added or dropped without worrying about the impact on their network infrastructure.

Another form of flexibility is the ability of a UCaaS platform -and its vendor - to support change requests once the initial SaaS platform has been deployed in production.

 How does Simplicity VoIP RATE for Features & Flexibility?

At Simplicity, we are constantly upgrading our UCaaS software to stay on the cutting edge of the latest technology offerings.  There are a multitude of pricing and structures providing incredible flexibility.

In utilizing Simplicity’s online portal, users can take advantage of video conferencing and screen sharing capability business wide or at the individual user level. 

Our SimplicityGO© Mobile App: Version 2.0 for IOS and Android, includes text messaging, enhanced answering rules capability, push notification, augmented WIFI to cellular transitioning, and mobile twinning for seamless transition to and from SimplicityGO© app and desk phone.

Stay tuned for more and for Part Two of our series focused on what to consider in regard to stability and customer support when selecting the best UCaaS provider for your business.

At the end of the day businesses may want to consider more qualitative factors, such as how UCaaS providers do business and how well their UCaaS offerings align with their present and future business objectives. 

To best review your business needs and goals, consult with an agnostic technology agent or consultant to gain a deeper overview of the range of Hosted VoIP & UCaaS solutions and providers. In addition to assisting you with procurement, the agent can also handle ongoing support.

To learn more about Simplicity VoIP


Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP platform is offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense in 2018, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.