Part 3-Top 3 Criteria for Picking a UCaaS Provider, Third Party Integration

Unified communications as a service, or UCaaS, is now a priority for business communications as more employees are working remotely or on-the-go.  Collaboration is key to drive productivity, efficiencies and profitability.

But how do you compare the extensive range of UCaaS providers with the very different solutions and pricing options? We are here to help!

When evaluating the vast landscape of providers and cloud-based products, consider these important criteria:

1 – Features and Flexibility

2 - Stability and customer support

3 - Third-party integrations

 Read on for points to consider when evaluating UCaaS provider third party integrations...

Third-party Integrations

Integrating a UCaaS system with third-party applications is a useful feature. In many cases, it's mandatory. Most UCaaS providers offer integration with third-party applications via an API. Whereas some provide special plugins that allow connectivity with various applications. Consider what applications your business needs to operate efficiently - such as Salesforce, Zendesk, ServiceNow (or Dropbox - or that are industry specific and include that as part of the UC provider evaluation process.)

How does Simplicity VoIP RATE with third-party integrations?

SimplicityLink supports third-party integrations. The SimplicityLink© App (Microsoft compatible only), offers several CRM integrations including: Outlook, Sage and Sales Force via various browsers such as: Chrome, Firefox, Explorer etc., plus copy to clipboard dialing.  

Simplicity VoIP also offers access to our API for software integrations. A business may use this option to secure their own specific CRM functionality.


At the end of the day businesses may want to consider more qualitative factors, such as how UCaaS providers do business and how well their UCaaS offerings align with their present and future business objectives. 

If you missed it, check out Part One and Part Two of this series for information on what to consider with regards for features and provider stability and customer support.

To best review your business needs and goals, consult with an agnostic technology agent or consultant to gain a deeper overview of the range of Hosted VoIP & UCaaS solutions and providers. In addition to assisting you with procurement, the agent can also handle ongoing support.

To learn more about Simplicity VoIP


Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP platform is offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense in 2018, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.