Richmond based master agency, Comtel Communications, has added CommandLink to its direct portfolio of solutions providers. One of a handful of masters in the nation to secure a contract with CommandLink, Comtel recognized the benefit offered to its clients of having a standalone partner for all network, communication and security needs.

Flexibility is one of the biggest benefits a VoIP phone system offers its users. In this “on the go” world, having the ability to work whenever and wherever allows an employee to stay connected even though they may not in their office at a desk.

Emily May has joined the Simplicity VoIP and Comtel team as Marketing Manager.  After 12 years of living in the Northern Neck, Emily and her husband recently moved back to Richmond.  Previously she was the Communications Manager/Marketing Specialist at Rappanannock Westminster Canterbury in Irvington, VA.  Her years of experience in marketing, digital design and communications keep Emily on the cutting edge of the marketing profession.  Emily will provide marketing and overlay support for client services, IT and telecom technicians, sales agents along with company branding.  She and her husband, David, have two boys, a large dog, two cats and enjoys spending time with family and being outdoors.

During the month of March, we had a chance to sit down with Pete Kraehmer. He is well known and respected by many providers and partners in the channel, as well the customer base that he serves.

Are you being passed around like a hot potato?

VoIP - Know Your Options to Determine What is Right for You VoIP is here to stay. Major carriers are decommissioning old copper-based networks in favor of better performing fiber and IP is prevailing over traditional voice transmission. 

At Simplicity VoIP, customer support delivery is one of our key differentiators and an area that we pride ourselves on. We value our clients and our top priority is to assure their phone system installation is smooth and hassle-free. Another priority is to be there for our customers in real-time if they have a VoIP service issues. These priorities would be impossible to attain without our Client Services team members. Lenada Crabb is part of our team as the Client Services Project Manager. She is a key component in delivering excellence prior to, during and after the installation.

On-site support is often taken for granted by most VoIP companies – solutions are on-line purchases with drop-shipped products that a customer installs themselves . At Simplicity VoIP, our company was built with the customer experience as our first priority. Our technicians perform multiple on-site visits to ensure that each customer is taken care of and satisfied with their installation, training and support. To give you an insight on our white-glove service delivery and what our technicians do on site visits, we interviewed one of our own technicians, Larry.

We all know it: Customer Experience is and always has been one of the pillars of successful business. Happy customers become your biggest marketing assets. They provide genuine observations about your company to prospective customers, and your customers often try and up sell your company. They are better than any marketing team or sales effort. Armed with this knowledge, it would be wise to take a hard look at your customer support and ensure that they are providing the absolute highest quality services that they can to your customers. Your champion customers will spread the word of incredible customer service, and often that is the tipping point to convert a prospective customer into a closed deal. Here are 6 tasks you can do right now to improve customer support, and watch the new deals rain down.