How to Offer 24/7 Support for Customers
Modern customers desire immediate and convenient service. They don’t want to wait long (if at all),...
Posts about customer service
How to Improve Customer Satisfaction and Agent Productivity in Your Contact Center
Customer service managers are always looking for better ways to streamline, manage, and improve...
How to Create an Effective Auto Attendant Script
Many businesses no longer buy into the belief that all calls must be answered and handled by a live...
How Your VoIP Phone System Improves Customer Engagement
In the past year, customer experience finally overtook price and product as the key brand...
Customer Service is Key for Finding the Right VoIP Provider
In any industry, customer service is one of the most vital components of any business. VoIP,...
Simplicity VoIP New Feature Highlight: Text to Speech
Simplicity VoIP is committed to delivering a full Unified Communications (UC) offering to our...
Larry Sims, promoted to VP of Network Engineering at Simplicity VoIP
Larry Sims has been promoted to VP of Network Engineering at Simplicity VoIP. In this new role, he...