What Is Call Center VoIP and Why Does It Matter for Support Teams?
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Posts about customer service
Does Your VoIP Provider Meet Your Customer Service Needs?
As a VoIP user, you rely on effective customer service by your provider to keep your communications...
How Your Small Business Can Benefit From Call Center Functionality
Call center functionality isn't limited to large corporations; small businesses can also reap...
9 Customer Service Statistics That'll Make You Switch to VoIP
Customer service has emerged as a vital differentiating factor in the competitive business...
How Cloud-Based Phone Systems Can Improve Customer Service
Customer service is crucial for businesses to thrive. It's about providing support and building a...
Customer Service Expectations for Your Call Center and How to Meet Them
Your contact center is possibly an essential part of the company. Whenever a customer calls in,...
Top Skills All Call Center Agents Need
There is a misconception that being a call center agent is an easy job. It can actually be...
Customer Service is Key for Finding the Right VoIP Provider
In any industry, customer service is one of the most vital components of any business. VoIP,...
How Automatic Call Distribution (ACD) Enhances Customer Service
Unfortunately, almost every customer has at least one negative experience with customer service and...
How to Offer 24/7 Support for Customers
Modern customers desire immediate and convenient service. They don’t want to wait long (if at all),...