Customer service is crucial for businesses to thrive. It's about providing support and building a loyal customer base that trusts and recommends your business to others.
In recent years, cloud-based...
Your contact center is possibly an essential part of the company. Whenever a customer calls in,...
There is a misconception that being a call center agent is an easy job. It can actually be...
In any industry, customer service is one of the most vital components of any business. VoIP,...
Unfortunately, almost every customer has at least one negative experience with customer service and...
Modern customers desire immediate and convenient service. They don’t want to wait long (if at all),...
Customer service managers always look for better ways to streamline, manage, and improve service...
Many businesses no longer buy into the belief that all calls must be answered and handled by a live...
In the past year, customer experience finally overtook price and product as the key brand...
Simplicity VoIP is committed to delivering a full Unified Communications (UC) offering to our...
