Unified communications as a service, or UCaaS, is now a priority for business communications as more employees are working remotely or on-the-go.  Collaboration is key to drive productivity, efficiencies and profitability.

Unified communications as a service, or UCaaS, is now a priority for business communications as more employees are working remotely or on-the-go.  Collaboration is key to drive productivity, efficiencies and profitability.

 Looking at UCaaS? This blog series provides 3 essential criteria for you to consider! Unified communications as a service, or UCaaS, is now a priority for business communications as more employees are working remotely or on-the-go.  Collaboration is key to drive productivity, efficiencies and profitability.

At Simplicity VoIP, one of our differentiators is customer service. Our client’s experiences are very important to us. Our US based team is available clients 24 hours a day for 365 days a year.

At Comtel Communications, we take anniversaries very seriously.  Just as we pride ourselves on long-standing relationships with our client base, we know that this is made possible because of our dedicated and loyal team of employees.  Our employees are family and we look forward to celebrating every year but especially major milestones.

Is your aim to maintain a consistently productive and efficient IT team? Do you strive to be prepared for the unexpected? Do you have a list of traits and skills to look for when hiring new staff?

At Simplicity VoIP, customer support delivery is one of our key differentiators and an area that we pride ourselves on. We value our clients and our top priority is to assure their phone system installation is smooth and hassle-free. Another priority is to be there for our customers in real-time if they have a VoIP service issues. These priorities would be impossible to attain without our Client Services team members. Lenada Crabb is part of our team as the Client Services Project Manager. She is a key component in delivering excellence prior to, during and after the installation.

As your business embraces VoIP technology, you will come to realize one important thing pretty quickly. The VoIP provider you've chosen to work with is just as important to your success as the technology itself, if not more. If certain things have happened recently that have caused you to start doubting the strength of the relationship, you very well may be right. There are a few key signs in particular that the time is right to switch to a better VoIP provider. 

The occasional dropped business call is no big deal, things happen. But if your telecom services and VoIP technology aren't up to date, what should only be a minor issue becomes a big problem before you know it. There are a number of devastating effects of consistently dropped business calls that create big problems for your entire organization. 

On-site support is often taken for granted by most VoIP companies – solutions are on-line purchases with drop-shipped products that a customer installs themselves . At Simplicity VoIP, our company was built with the customer experience as our first priority. Our technicians perform multiple on-site visits to ensure that each customer is taken care of and satisfied with their installation, training and support. To give you an insight on our white-glove service delivery and what our technicians do on site visits, we interviewed one of our own technicians, Larry.