Are You an IT Pro: 16 Indispensable Traits

Posted by Abbey Twining on Apr 17, 2018 8:00:00 AM

Is your aim to maintain a consistently productive and efficient IT team? Do you strive to be prepared for the unexpected? Do you have a list of traits and skills to look for when hiring new staff?

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Topics: customer service, support, IT

Lenada Crabb – Simplicity VoIP’s Client Services Star

Posted by Abbey Twining on Jan 16, 2018 8:01:00 AM

At Simplicity VoIP, customer support delivery is one of our key differentiators and an area that we pride ourselves on. We value our clients and our top priority is to assure their phone system installation is smooth and hassle-free. Another priority is to be there for our customers in real-time if they have a VoIP service issues. These priorities would be impossible to attain without our Client Services team members. Lenada Crabb is part of our team as the Client Services Project Manager. She is a key component in delivering excellence prior to, during and after the installation.

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Topics: customer service, Simplicity VoIP, client support

3 Major Signs You Need a Better VoIP Provider

Posted by Michael Martin on Sep 21, 2017 9:00:00 AM

As your business embraces VoIP technology, you will come to realize one important thing pretty quickly. The VoIP provider you've chosen to work with is just as important to your success as the technology itself, if not more. If certain things have happened recently that have caused you to start doubting the strength of the relationship, you very well may be right. There are a few key signs in particular that the time is right to switch to a better VoIP provider. 

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Topics: customer service, telecom, VoIP, Hosted VoIP, call quality, providers

The Most Devastating Effects of Dropped Business Calls

Posted by Pete Kraehmer on Sep 18, 2017 9:01:00 AM

The occasional dropped business call is no big deal, things happen. But if your telecom services and VoIP technology aren't up to date, what should only be a minor issue becomes a big problem before you know it. There are a number of devastating effects of consistently dropped business calls that create big problems for your entire organization. 

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Topics: customer service, VoIP, business phones, disaster recovery, productivity, Collaboration, remote worker

Meet Larry: Interview with a Simplicity VoIP Tech

Posted by Abbey Twining on Aug 21, 2017 10:57:00 AM

On-site support is often taken for granted by most VoIP companies – solutions are on-line purchases with drop-shipped products that a customer installs themselves . At Simplicity VoIP, our company was built with the customer experience as our first priority. Our technicians perform multiple on-site visits to ensure that each customer is taken care of and satisfied with their installation, training and support. To give you an insight on our white-glove service delivery and what our technicians do on site visits, we interviewed one of our own technicians, Larry.

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Topics: customer service, VoIP, onsite support, installation, technician, client support

3 Benefits of Working with a Telecom Agency

Posted by Pete Kraehmer on Aug 9, 2017 10:14:13 AM

In many ways, technology is something of a double-edged sword in terms of the modern business environment. On the one hand, it is absolutely a necessity in the digital era - you need telecom services and other solutions to empower your team, giving them the tools they need to collaborate, communicate and work on their own terms.

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Topics: customer service, telecom, agent, transparency, partner

Why Internet Communication is Changing Everything

Posted by John May on Jul 25, 2017 11:00:00 AM

This may seem like a no-brainer, but there's actually much, much more to Internet communication than meets the eye. Internet communication is the act of exchanging packets of information, data, through a global network. This is done by uploading data from one computer, and another computer downloads that same data. This process completes every time you video chat, send an email, reconnect with long lost friends, pay your bills, or look at cat pictures. The possibilities are endless. It is common knowledge that the Internet is irreplaceable, but there is so much more than just checking your emails or looking at cat pictures. Why does that matter? What else is there? Read on to find out. 

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Topics: customer service, VoIP, #internet, internet privacy, communications

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About Simplicity VoIP

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Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience.

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