How to Offer 24/7 Support for Customers
Modern customers desire immediate and convenient service. They don’t want to wait long (if at all), so delivering a fast, easy, and helpful customer service experience is key to the success of any...
Posts about customer service (2)
How to Improve Call Center Productivity and Customer Satisfaction
Customer service managers always look for better ways to streamline, manage, and improve service...
How to Create an Effective Auto Attendant Script
Many businesses no longer buy into the belief that all calls must be answered and handled by a live...
How Your VoIP Phone System Improves Customer Engagement
In the past year, customer experience finally overtook price and product as the key brand...
Simplicity VoIP New Feature Highlight: Text to Speech
Simplicity VoIP is committed to delivering a full Unified Communications (UC) offering to our...
Larry Sims, promoted to VP of Network Engineering at Simplicity VoIP
Larry Sims has been promoted to VP of Network Engineering at Simplicity VoIP. In this new role, he...
Part 3-Top 3 Criteria for Picking a UCaaS Provider, Third Party Integration
Unified communications as a service, or UCaaS, is now a priority for business communications as...
Part 2-Top 3 Criteria for Picking a UCaaS Provider, Provider Stability & Client Services
Unified communications as a service, or UCaaS, is now a priority for business communications as...
Top 3 Criteria for Picking a UCaaS Provider, Part 1-Features & Flexibility
Looking at UCaaS? This blog series provides 3 essential criteria for you to consider!
Unified...
Krissy Hopkins - Client Services Extraordinaire
At Simplicity VoIP, one of our differentiators is customer service. Our client’s experiences are...