Next-Gen UCaaS, 5 Must Haves

Posted by Emily May on Mar 5, 2020 7:00:00 AM

When researching a next-generation Unified Communications as a Service, (UCaaS) for your business, focusing on specific characteristics will help you find an impactful and efficient solution. Often the focus is on feature comparison only, but by looking at the big picture you can successfully find the best-in-class UCaaS capabilities and strategy for your business.

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Topics: Simplicity VoIP, telecommunications, troubleshooting, reliable, transparency, employees, support, cost savings, cloud based, mobility, ucaas, communications, client services, providers, richmond

Simplicity VoIP Expands Client Services Team

Posted by Amy Humphreys on Feb 18, 2020 4:15:24 PM

Simplicity VoIP announces an expansion of the Client Services team with the addition of three new members to support its delivery of exceptional service to their clients.

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Topics: Simplicity VoIP, business phones, password management, telecommunications, troubleshooting, call quality, reliable, transparency, employees, support, client services, richmond

Simplicity VoIP & Comtel Promote 3 Client Services Team Members

Posted by Amy Humphreys on Feb 4, 2020 11:08:03 AM

Three proven Simplicity and Comtel Client Services team members are promoted.

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Topics: Simplicity VoIP, business phones, password management, telecommunications, troubleshooting, call quality, reliable, transparency, employees, support, client services, richmond

3 Benefits of Working with a Telecom Agency

Posted by Pete Kraehmer on Aug 9, 2017 10:14:13 AM

In many ways, technology is something of a double-edged sword in terms of the modern business environment. On the one hand, it is absolutely a necessity in the digital era - you need telecom services and other solutions to empower your team, giving them the tools they need to collaborate, communicate and work on their own terms.

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Topics: customer service, telecom, agent, transparency, partner

5 Quick Tips About Millennial Customers

Posted by John May on Jun 29, 2017 11:26:09 AM

Millennial customers will soon be the major spending power in the US. Born approximately between 1980 and 2000, they make up the largest generation in the US. More than ever before, this generation is imprinting their moral and ethical beliefs upon the decisions they make regarding purchases, employment opportunities, and professional relationships. Millennials choose to support businesses only when those businesses share their common values. Many have seen the benefit (Toms, Warby Parker, Better World Books, etc.), while many have suffered as a result of their differing practices. Now, companies can be pro-environment or pro-people on paper, but the opposite in action. Millennials don't take long to discover the validity of a company's charitable claims.

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Topics: customer service, transparency, millennials

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About Simplicity VoIP

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Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience.

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