On May 11, 2020, Lenada Crabb celebrated her anniversary of 15-years with Comtel Communications and Simplicity VoIP. To commemorate this significant milestone in her career as well as highlight her contributions to Comtel and Simplicity, we want to shine the spotlight on Lenada and celebrate her.
Topics: phone security, Simplicity VoIP, VoIP, Hosted VoIP, Simplicity, telecommunications, Technology, Onsite assessment, VoIP Basics, onsite support, unified communications, telecom audit, cost effective, scalable, reliable, easy to use, partner, moving, voip features, phone service, communications, client services
So, your company has finally made the move to a VoIP phone system. Congratulations - gone are the days of bulky, high-maintenance phone closets and waiting for IT or the phone provider to make a programming change. Welcome to the new age of flexibility, efficiency, and feature-rich call functionality.
On-site support is often taken for granted by most VoIP companies – solutions are on-line purchases with drop-shipped products that a customer installs themselves . At Simplicity VoIP, our company was built with the customer experience as our first priority. Our technicians perform multiple on-site visits to ensure that each customer is taken care of and satisfied with their installation, training and support. To give you an insight on our white-glove service delivery and what our technicians do on site visits, we interviewed one of our own technicians, Larry.