So, your company has finally made the move to a VoIP phone system.  Congratulations - gone are the days of bulky, high-maintenance phone closets and waiting for IT or the phone provider to make a programming change. Welcome to the new age of flexibility, efficiency, and feature-rich call functionality.

If you read our article on whether or not you need a VOIP implementation, you might be a bit more curious as to what that entails. This may seem like a no-brainer, but truthfully, many VOIP and hosted PBX providers do not offer onsite support, installs, or troubleshooting as part of their packages. They often come as additional bundles and can often cost sizable amounts, and dip into your ROI for the new business communication implementation. For this article, we will take a brief look into what on-site visits look like across the industry, and what to expect when you schedule an appointment. Full disclosure, Simplicity VOIP has at least three on-site visits included in our installation package, no additional costs or hidden fees. We do an initial on-site assessment, the installation, and then on-site training to familiarize your end users with the new systems and hardware.