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Recent Posts

4 Essential VoIP Training Topics for Staff – Part One

Michael Martin

So, your company has finally made the move to a VoIP phone system.  Congratulations - gone are the days of bulky, high-maintenance phone closets and waiting for IT or the phone provider to make a programming change. Welcome to the new age of flexibility, efficiency, and feature-rich call functionality.

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VoIP Call Quality Troubleshooting 101

Michael Martin

In the past decade, VoIP technology has advanced into a reliable and desirable solution for business phone systems. In fact, there will be 1 billion projected VoIP users by the end of 2017 with only an estimated 6% of the US population using traditional landline phone networks by the end of 2018.

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3 Major Signs You Need a Better VoIP Provider

Michael Martin

As your business embraces VoIP technology, you will come to realize one important thing pretty quickly. The VoIP provider you've chosen to work with is just as important to your success as the technology itself, if not more. If certain things have happened recently that have caused you to start doubting the strength of the relationship, you very well may be right. There are a few key signs in particular that the time is right to switch to a better VoIP provider. 

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What is the "Cloud"?

Michael Martin

According to Synergy Research Group, the worldwide cloud computing market grew to $110 billion in value in 2015 alone - a massive 21% increase over the previous year. It's become so important that 41% of businesses are expecting to increase their investment in cloud technologies over the next few years in an effort to remain competitive and better align their technology with their long-term objectives.

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10 Common VoIP Questions Answered

Michael Martin

Effective communications are paramount to business success, which is why VoIP has grown in popularity over the years as an affordable phone system. VoIP stands for Voice over Internet Protocol. This technology has grown in leaps and bounds since its introduction in the 1990s. VoIP allows users to leverage the power of a broadband connection to make calls over the Internet. In fact, one of the best features of a VoIP system is its versatility. You will be able to make phone calls via handset, from your computer, or your smartphone. Unlike a traditional phone system, VoIP is an affordable solution that provides the flexibility and reliability that businesses need to succeed. 

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Does VoIP Slow Down My Business Internet?

Michael Martin

The short answer is no. But I bet you want to know why, or at least have facts to back up the claim that VOIP doesn't slow down your business Internet. VOIP, like anything else connected to the Internet, needs the ability to exchange packets of data between two locations, in real time. Some serious bandwidth hogs are Netflix, YouTube, or any sort of video streaming service as those require large amounts of available bandwidth because the files are larger. For example, a video that is 3.2gb requires more bandwidth (more 'room' to travel) to stream at 1080p than a video that is 2.8gp and is streaming at 720p. VoIP works in very much the same way. Depending on the voice quality, there are more bytes to be sent (negligible compared to video, though). VOIP is at a point where even the highest quality voice has a negligible impact on your internet speed.

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The Ultimate Cheat Sheet On VoIP Troubleshooting

Michael Martin

Our goal is to give you the best client support and services, and to enable you to be your own resource in a pinch. We are always available, but if you ever wonder if it's you, or us, or your ISP, this VOIP troubleshooting list will be helpful!

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What is Onsite Support for VOIP and Hosted PBX?

Michael Martin

If you read our article on whether or not you need a VOIP implementation, you might be a bit more curious as to what that entails. This may seem like a no-brainer, but truthfully, many VOIP and hosted PBX providers do not offer onsite support, installs, or troubleshooting as part of their packages. They often come as additional bundles and can often cost sizable amounts, and dip into your ROI for the new business communication implementation. For this article, we will take a brief look into what on-site visits look like across the industry, and what to expect when you schedule an appointment. Full disclosure, Simplicity VOIP has at least three on-site visits included in our installation package, no additional costs or hidden fees. We do an initial on-site assessment, the installation, and then on-site training to familiarize your end users with the new systems and hardware.

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Is your data available online?

Michael Martin

Over the past few years there have been breaches to secure databases, some of which exposed half a billion users' data. It's easy and understandable to wonder if you are among that list, but how do you tell? The answer is really quite simple. 

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10 Signs You Should Invest In A VoIP Setup

Michael Martin

   Maybe a sign to update your internet services. 

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