10 Common VoIP Questions Answered

Effective communications are paramount to business success, which is why VoIP has grown in popularity over the years as an affordable phone system. VoIP stands for Voice over Internet Protocol. This technology has grown in leaps and bounds since its introduction in the 1990s. VoIP allows users to leverage the power of a broadband connection to make calls over the Internet. In fact, one of the best features of a VoIP system is its versatility. You will be able to make phone calls via handset, from your computer, or your smartphone. Unlike a traditional phone system, VoIP is an affordable solution that provides the flexibility and reliability that businesses need to succeed. 

  1. What are the bandwidth requirements for the VoIP phone system? 
    VoIP phone calls require a high-speed broadband connection. As a general rule of thumb, your broadband should be able to sustain an approximate rate of 80Kbps. However, if you want to use more than one VoIP line at the same time, then you should first make sure that your broadband connection can handle the additional calls. A good formula to use is 80Kbps x the number of phone lines = the sustained broadband connection speed that you will need for high quality calls. 
  2. Is my VoIP service interrupted if I lose electricity or my internet connection?
    Unlike on-premise telephone systems, VoIP is based in the cloud. In the event of a power or internet outage, you do not have to lose your VoIP connection. The VoIP’s auto attendant continues to function and depending on your provider, the ability exists to reroute calls to another device such as a cell phone or an alternate phone.
  3. What is an IP phone?
    IP phones are special telephones that connect directly to your Internet connection. The phones can be plugged into the Internet router. They are available in both wireless and corded models. IP phones also have additional features that allow users to take multiple calls, transfer calls, and use multiple lines.
  4. Can I use 9-1-1?
    Yes. You can dial 9-1-1 from your VoIP phone. VoIP providers are required to register telephone numbers and locations utilizing E9-1-1 (Enhanced 9-1-1). This utilizes the same technology when calling 9-1-1 as your cell phone.
  5. Are calls high quality and clear?
    The quality of VoIP voice is typically better than or equal to the quality achieved by a traditional landline phone. While the voice clarity can change from provider to provider, as long as you have an adequate broadband connection you will experience crystal clear calls. Before you sign up for a VoIP service, you should test your broadband connection to ensure that it delivers the required speeds. 
  6. Do I need to be connected to my computer to make calls, and can I still make calls if I am using the Internet?
    VoIP brings an added level of flexibility to business phone systems. In fact, as long as you have an Internet connection you can use VoIP even if your computer is powered off. In the latter situation, all you need to do is plug your telephone directly into the VoIP adapter or use your VoIP handset. With VoIP, you can even be on your computer, browse the Internet, and be on your phone at the same exact time. 
  7. Can I use an existing phone number if I switch to VoIP?
    Most providers will allow you to continue to use the same number when you start your VoIP service, which is just another reason why switching to VoIP is so easy. 
  8. Can I take my phone number with me when I travel?
    In today's fast-paced business world, nobody wants to be tied to a desk all day long waiting for a call. VoIP gives you the flexibility that you need to travel and take your office phone with you. As long as you have access to an adequate broadband connection then you can travel while still receiving calls from your office phone. If you prefer, you can even install a VoIP solution directly onto your laptop, so that you can sit on the beach, enjoy high speed Internet, and answer those important work calls without ever leaving your lounge chair. 
  9. My business might be changing offices next year, will have to start the phone service over? 
    VoIP phone systems are easy to move and change. Rather than waste precious time waiting for a technician to wire your new office for phones, you can simply bring your VoIP phone system with you. All you will need to do is bring your computers and handsets to the new location, connect the high-speed broadband, andvoilàyou will be able to instantaneously start making and receiving calls. 
  10. Can I get local telephone numbers for different area codes?
    VoIP is the ideal solution for businesses that want to have a local presence in several different cities, without actually having an office in those cities. How is this possible? VoIP allows you to have a telephone number assigned to you in any area code, regardless of your current physical address. With VoIP, businesses can now have a local presence that saves their residential customers from making long distance calls.

    Choose Your VoIP Phone System Today
    Now that a few of your questions have been answered, it will be time for you to choose your VoIP phone system. With the right provider, you can save approximately 35 – 40% percent when compared to the traditional PBX phone systems. A VoIP phone system will also provide you with the flexibility, versatility, and efficiency that your business needs to continue to succeed and grow. Contact us today to discover a high-quality, customizable VoIP solution that can minimize your costs while maximizing efficiencies. 


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About Simplicity

Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. Two distinct Class 5 geo-redundant VoIP platforms are offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.