Best Practices for Training Call Center Agents on VoIP Systems
VoIP (Voice over Internet Protocol) systems have become increasingly popular in call centers, offering a range of features and benefits compared to traditional on-premise systems.
Posts about Call Center VoiP (2)
Aligning Strategies To Boost Your Call Center's Client Focus
In today's fast-paced business environment, customer focus is more critical than ever. To stay...
Call Center Technology Trends for 2023 and Beyond
Over the past year, new trends in contact centers and communication have changed to fit the needs...
First Call Resolution: What is It, and Why Does It Matter?
First call resolution (FCR) is a metric that measures a contact center's performance in resolving...
Call Center Burnout: How to Effectively Manage Your Team
Are you faced with call center burnout? Feel like you're continuously firefighting? You’re not...
How Call Center Monitoring Improves Customer Experience
Customers expect to have the same experience regardless of the delivery channel. Whether it is...
Customer Service Expectations for Your Call Center and How to Meet Them
Your contact center is possibly an essential part of the company. Whenever a customer calls in,...
Top Skills All Call Center Agents Need
There is a misconception that being a call center agent is an easy job. It can actually be...
Top 6 Call Tracking Metrics
Inbound calls are the best source of leads over any other channel. They are the source of the...
Version 42 Offers Call Center Enhancements
Simplicity is committed to providing our clients with the most up-to-date features that enable your...