Tips and Tricks for Call Center Support Agents
Many businesses operate call centers so that their customers can receive fast, reliable, and great assistance for various reasons. If you are managing or running your company’s call center, you will...
Posts about Call Center VoiP (3)
How to Choose Between an On-Premise and Cloud-Based Call Center
When a business decides to open up their own call center, they have to make many important...
How to Improve Call Center Productivity and Customer Satisfaction
Customer service managers always look for better ways to streamline, manage, and improve service...
Future of Call Centers: AI/Sentiment Analysis and Call Transcription
Contact centers are a critical part of the customer experience. They have been integrating more...
VoIP for Call Centers: Do's & Don'ts of IVR Menus
IVR menus have long held a poor reputation. Many customers become aggravated and choose to speak...
7 Benefits of VoIP for Call Centers
Contact centers have gone through many changes over the past decade. They have evolved from a...
10 Reasons to Move Your Call Center to the Cloud
There are many benefits of moving your contact center to the cloud—cost savings and the inflexible...