VoIP is here to stay.
Major carriers are decommissioning old copper-based networks in favor of better performing fiber and IP is prevailing over traditional voice transmission.
Three letters that make or break VoIP rollouts.
QoS - stands for Quality of Service
Do not do a VoIP rollout without addressing these three letters. QoS refers to the practice of using a device to give voice priority over the bandwidth used for VoIP services. Without it, the voice calls fight over the available bandwidth with all the user traffic.
The spreadsheet you email to a colleague doesn't care if it takes a few seconds to be delivered but voice traffic cannot tolerate any latency. Before deploying VoIP, check your network for latency and jitter.
There are a host of free services you can use that will test those items as well as the speed of your connection to determine if you need a split connection to support VoIP.
To do this utilize the resources of your company's in-house or outsourced
Not all VoIP is created equal
The questions below are points to consider when reviewing options.
Cash Flow: can your organization support the outright purchase of a new system?
CAPEX vs OPEX: Does your Company prefer to make Capital Purchases and depreciate the asset or would building everything into an operating expense be better?
Network Infrastructure: Does your network have enough horsepower to support the mission critical VoIP traffic along with all the other corporate traffic?
IT Resources: Does your organization have the manpower, resources, and know how to deploy this or is it better to outsource the project?
Premise vs Hosted: Many experts would argue that if you maintain an on-prem system, you lose the inherent Disaster Recovery/Business Continuity feature that makes VoIP appealing.
CAPEX - Premise Based VoIP - BYOB (Bring your own Bandwidth): This solution is for organizations that have available cash flow or would want to capitalize the purchase of the equipment. The organization would also require a significant IT staff resources and know how, as well as a top quality network. The solution would reside on premise.
CAPEX - Hosted VoIP - BYOB (Bring Your Own Bandwidth): This solution is for organizations that have available cash flow or would want to capitalize the purchase of the equipment. The organization would require minimal IT resources in-house or outsourced. A quality network is required. The solution's "brains" live in the cloud.
Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. Two distinct Class 5 geo-redundant VoIP platforms are offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.