On-Premise or Cloud-Based: Which Phone System Is Right for Your Business?

Posted by Amy Humphreys on May 11, 2021 9:00:00 AM

You know how important communication is to run your business, so selecting the right phone system is incredibly important. Choosing between an on-premise system and a cloud-based system can be difficult, but understanding the pros and cons of each option can help make the decision easier.

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Topics: cloud for business, VoIP Basics, Cloud Solution, data security

Eight Signs It’s Time to Upgrade Your Business Phone System

Posted by Amy Humphreys on May 6, 2021 9:00:00 AM

The internet has completely changed the way we do business. Now more than ever, we can work from anywhere, anytime. And we now have access to seemingly limitless tools to support productivity. Customers have come to expect excellent service, which starts with flawless communication. That’s why businesses stand to gain serious advantages simply by upgrading their phone systems. 

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Topics: phone security, Hosted VoIP

CCaaS in a Post-COVID World

Posted by Amy Humphreys on May 5, 2021 8:00:00 AM
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Topics: Remote Working, cloud based services, CCaaS, call centers, cloud based system

The ABC’s of VoIP

Posted by Amy Humphreys on May 4, 2021 9:00:00 AM

Voice over Internet Protocol, better known as VoIP, allows anyone with an internet connection to make and receive phone calls. It replaces traditional analog technology with cloud-based services. VoIP offers more capabilities than a standard phone system and for almost half the cost. It provides call recording, voicemail to email, voice-enabled auto attendants, chat/SMS, video conferencing, remote and web-based browser access, and so much more. These services allow a user to take calls from anywhere, creating a more flexible work environment. 

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STIR/SHAKEN is Coming Soon to Simplicity VoIP

Posted by Amy Humphreys on Apr 28, 2021 12:00:00 PM

In recent years, the number of illegal robocalls has increased exponentially with improved technology that allows scammers to make millions of calls at once. Not only are these calls a nuisance, but they have also led businesses and customers to lose trust in phone calls. Thankfully, a solution to this security issue called STIR/SHAKEN is coming to Simplicity VoIP this summer. 

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Topics: call quality, Stir/Shaken, caller ID, robocalls, spam call management, TRACED Act

Leveraging Microsoft Teams with your VoIP Provider

Posted by Amy Humphreys on Apr 21, 2021 12:45:00 PM

Since the beginning of the pandemic, Microsoft Teams has been steadily growing its user base, with an over 50% increase in its daily users in the last half of 2020. Despite its wide reach across businesses that are working from home, Microsoft Teams is lacking many of the features that are now required for companies that have gone remote to continue communicating effectively. Its offerings are limited, with just 35 features and a basic phone system. 

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Topics: Simplicity VoIP, voip features, call routing, microsoft teams

V41 New Feature Highlight: Chat & SMS

Posted by Amy Humphreys on Apr 14, 2021 8:00:00 AM

If you look around your home, office, or even bedroom, you will most likely be able to point to more than one device that is connected to the internet. It can be difficult, and also a pain to work and collaborate on several different devices at once. Wouldn’t it be easier to access your clients and coworkers from just a single platform? 

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Topics: communications, v41, New Features v41, Chat, MMS

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About Simplicity VoIP

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Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience.


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