The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
Voice over Internet Protocol (VoIP) has been changing the way businesses handle their telecommunications. Instead of using POTS lines and expensive, bulky hardware with maintenance fees, VoIP uses...
Are you tired of paying for multiple communication services from different providers for your small...
Benjamin R. Humphreys III Selected as a Fall Intern
Julie Childs Joins Client Services in Project Management Capacity.
Businesses are adopting VoIP every day to ease communication needs, aid customer service, boost...
Voice over Internet Protocol (VoIP) has become the choice of businesses today. In the US alone, the
In 2021, nearly 228 million robocalls were made daily — more than 1.6 billion weekly calls. While...
Like anything else connected to the internet, VoIP systems are vulnerable to cybercriminals and...
Flexibility is one of the biggest benefits a VoIP phone system offers its users. In this “on the...
First call resolution (FCR) is a metric that measures a contact center's performance in resolving...
