Top 6 Call Tracking Metrics
Inbound calls are the best source of leads over any other channel. They are the source of the highest conversion rates. If you manage or market for a business that operates on inbound phone calls,...
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
In Case You Missed It: Version 42 Webinar
We want to thank everyone who attended our Version 42 webinar on May 19. We unveiled new offerings...
Version 42 Offers Call Center Enhancements
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Version 42 Offers an Improved User Experience
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
E911: A New Feature of Version 42
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Call Transcription & Sentiment Analysis: New Features of Version 42
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Cradle to Grave: A New Feature of Version 42
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Version 42 Release Scheduled May 2022
Simplicity is committed to making consistent improvements and offering a complete Unified...
Tips and Tricks for Call Center Support Agents
Many businesses operate call centers so that their customers can receive fast, reliable, and great...
Common Business Communication Styles
The way a company communicates with its customers and team members offers a unique insight into its...