How Secure Is VoIP, Really?
Call Center VoIP Security is one of the biggest concerns for IT departments. A security breach can be costly and affect your company’s assets and reputation. Although specific industries, like...
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
Creating Custom Call Center Solutions to Delight Clients
Call-center solutions can efficiently manage customer communications and improve user experience....
Aligning Strategies To Boost Your Call Center's Client Focus
In today's fast-paced business environment, customer focus is more critical than ever. To stay...
Equip Your Call Center with the VoIP Tools You Need
In a thriving call center, the right tools are essential. One of the most important tools you'll...
Best of the Blog: Top Posts of 2022
The new year is upon us, but as is customary, it's always nice to look back at what we accomplished...
A Customer Focused Experience starts with Your Client Service Reps
Creating a customer-focused user experience (UX) is crucial to any business. A good UX will delight...
The Habits of a Customer-Centric Call Center
Many businesses with call centers want to help their customers but miss out on maximizing their...
Mobile Integration and You: Help Your Business Adapt
Today’s businesses need ways to connect remotely and conduct business on the go. This applies to...
Call Center Technology Trends for 2023 and Beyond
Over the past year, new trends in contact centers and communication have changed to fit the needs...
Am I Doing This Right? 5 Tips for Managing Metrics
The most successful businesses have a business plan and establish key performance indicators (KPIs)...