2020 has proven a trying time for businesses as they faced the challenges to maintain communications with employees, customers, and vendors.

Simplicity VoIP is excited to announce the launch of our new enterprise-class billing platform from Rev.io, in support of our efforts to enhance our clients’ invoicing and account management experience. The transition to this billing platform will empower clients to self-manage their accounts through a user-friendly web portal with anytime, anywhere access.

On May 11, 2020, Lenada Crabb celebrated her anniversary of 15-years with Comtel Communications and Simplicity VoIP. To commemorate this significant milestone in her career as well as highlight her contributions to Comtel and Simplicity, we want to shine the spotlight on Lenada and celebrate her.

As the COVID-19 pandemic continues to impact the country, businesses have dealt with an unprecedented operational shift as they send employees and students home to work and learn. Flexible communications and cloud applications have helped companies make the transition and weather the economic storm – as demonstrated in the case of a vocational education group we recently helped.

An essential to stay connected and-to maintain customer and employee relationships

Over the past few weeks, Simplicity VoIP has been a trusted source of information in assisting its clients and other businesses as they navigate through the challenges caused by the current COVID-19 crisis.

These days, a common offering through VoIP solution providers is access to a softphone. But what is this? Is it a special piece of hardware? How does it work? Read on for some answers to these questions as well as common benefits of softphone adoption.