Creating a customer-focused user experience (UX) is crucial to any business. A good UX will delight your customers and keep them returning; a poor one will send them scurrying for the hills, leaving...
Many businesses with call centers want to help their customers but miss out on maximizing their...
Today’s businesses need ways to connect remotely and conduct business on the go. This applies to...
Over the past year, new trends in contact centers and communication have changed to fit the needs...
A cloud-based phone system can replace a traditional copper telephone line and on-premise phone...
The most successful businesses have a business plan and establish key performance indicators (KPIs)...
Managing remote workers and improving your at-home workforce effectively means understanding the...
A strong, agile business plan can be the difference between success and failure. As we head into...
While your small business may be “just getting by” or might be minimally served by traditional...
A common offering now through VoIP solution providers is access to a softphone. But what is this?...
