How to Choose a Secure VoIP Provider in 2023
Voice over Internet Protocol (VoIP) has become the choice of businesses today. In the US alone, the VoIP market is now valued at $13.4 billion in 2022.
VoIP significantly lowers phone bills compared...
Amy Humphreys
STIR/SHAKEN Call Authentication Reduces Risk and Promotes Trust
In 2021, nearly 228 million robocalls were made daily — more than 1.6 billion weekly calls. While...
Don’t get Hacked - set a STRONG Password
October is Cybersecurity Awareness Month. For 2020, the theme is s ‘Do Your Part. #BeCyberSmart’. ...
How To Establish Cybersecurity For VoIP Systems
Like anything else connected to the internet, VoIP systems are vulnerable to cybercriminals and...
SimplicityGo-New Mobile App-You Need This!
Flexibility is one of the biggest benefits a VoIP phone system offers its users. In this “on the...
First Call Resolution: What is It, and Why Does It Matter?
First call resolution (FCR) is a metric that measures a contact center's performance in resolving...
2023 Tips: Cybersecurity for Remote Workers
Even as the threat of the COVID-19 pandemic is fading, the advent of the remote worker continues,...
What Are Common VoIP Security Challenges?
Cybercriminals and threat actors today can attack just about any software or cloud service. Voice...
Call Center Burnout: How to Effectively Manage Your Team
Are you faced with call center burnout? Feel like you're continuously firefighting? You’re not...
How Call Center Monitoring Improves Customer Experience
Customers expect to have the same experience regardless of the delivery channel. Whether it is...