SimplicityGo-New Mobile App-You Need This!
Flexibility is one of the biggest benefits a VoIP phone system offers its users. In this “on the go” world, having the ability to work whenever and wherever allows an employee to stay connected even...
Amy Humphreys
First Call Resolution: What is It, and Why Does It Matter?
First call resolution (FCR) is a metric that measures a contact center's performance in resolving...
2023 Tips: Cybersecurity for Remote Workers
Even as the threat of the COVID-19 pandemic is fading, the advent of the remote worker continues,...
What Are Common VoIP Security Challenges?
Cybercriminals and threat actors today can attack just about any software or cloud service. Voice...
Call Center Burnout: How to Effectively Manage Your Team
Are you faced with call center burnout? Feel like you're continuously firefighting? You’re not...
How Call Center Monitoring Improves Customer Experience
Customers expect to have the same experience regardless of the delivery channel. Whether it is...
Customer Service Expectations for Your Call Center and How to Meet Them
Your contact center is possibly an essential part of the company. Whenever a customer calls in,...
Must-Ask Questions Regarding Security and Cloud Communications
Enterprise IT employees in charge of communications and collaboration have developed a renewed...
E911 Cloud Functionality - Answering Your Questions
Over the past year, cloud calling usage has skyrocketed. Although COVID-19 has been one of the...
Remote Work: How to Build a Productive Home Office
Do you feel like you need to re-vamp or set up a new and productive home office? You can design a...