Call Routing: What is it and How Does it Work?
Call routing might not be the first or most important thing that comes to your mind when starting a business. However, when inbound calls are not handled properly, they can quickly become...
Amy Humphreys
Simplicity Celebrates 10 Year Milestone Anniversary
Over the last decade, Simplicity VoIP has evolved in ways we never thought possible. Our team and...
How to Get A 800 Toll-Free Number for Your Business in 2022
Businesses have used toll-free numbers since January 1966. It has been a few years since they were...
Tami Landers Celebrates 25 Year Anniversary
At Simplicity VoIP, we understand without question, that it’s our employees that make our company...
Inside v Outside Sales: Which is Better for Your Business?
One of the greatest decisions that can come with running a business is deciding whether to focus on...
Making Sure Your VoIP Service is HIPAA Compliant
The Healthcare Insurance Portability and Accountability Act (HIPAA) provides patients with vital...
Causes and Solutions to VoIP Dropped Calls
A VoIP phone system has many benefits, such as being multi-functional with video conferencing,...
Top Skills All Call Center Agents Need
There is a misconception that being a call center agent is an easy job. It can actually be...
Business Text Messaging: Everything You Need to Know About 10DLC
One of the most popular and cost-effective ways for businesses to communicate with their customers...
5 Virtual Team Building Activities
While working remotely has its perks, it can be challenging to find a sense of community among your...