8 Things to Know Before Switching to VoIP
Whether personally or professionally, implementing change is exciting, but can also be scary. If you have done things one way for a long time, changing things up can be daunting and even have a...
Amy Humphreys
How Does Cloud Telephony Improve Your Business
Cloud telephony has become quite popular over the past few years and has become a necessity for...
How to Offer 24/7 Support for Customers
Modern customers desire immediate and convenient service. They don’t want to wait long (if at all),...
How to Choose Between an On-Premise and Cloud-Based Call Center
When a business decides to open up their own call center, they have to make many important...
What to Do If Your Caller ID Shows Up as "Potential Spam"
For businesses, especially those involved in sales or marketing, making calls to prospective...
RAY BAUM’s Act – Are You Ready?
You’ve probably never heard of Ray Baum, but he’s the namesake of new regulations that aim to help...
How to Improve Call Center Productivity and Customer Satisfaction
Customer service managers always look for better ways to streamline, manage, and improve service...
What is IVR and How Should Businesses Use it?
Small businesses are always searching for ways to optimize their team members' time and your...
VoIP Myths Debunked
Thanks to the pandemic, business leaders have had many conversations about processes, services, and...
Black History Month: Celebrating Telecom's Greatest Innovators
February is Black History Month, and Simplicity VoIP would like to highlight five significant...