RAY BAUM’s Act – Are You Ready?
You’ve probably never heard of Ray Baum, but he’s the namesake of new regulations that aim to help people receive the assistance they need when they call 911.
Amy Humphreys
How to Improve Call Center Productivity and Customer Satisfaction
Customer service managers always look for better ways to streamline, manage, and improve service...
What is IVR and How Should Businesses Use it?
Small businesses are always searching for ways to optimize their team members' time and your...
VoIP Myths Debunked
Thanks to the pandemic, business leaders have had many conversations about processes, services, and...
Black History Month: Celebrating Telecom's Greatest Innovators
February is Black History Month, and Simplicity VoIP would like to highlight five significant...
9 Ways VoIP Empowers Sales Teams
Excellent communication is an absolute necessity when it comes to successful sales. If your sales...
How to Create a Communications Plan to Benefit Your Business
For any business, having a communications plan is essential. However, far too often, business...
Best VoIP Features for Small Businesses
Voice over Internet Protocol (VoIP) continues to support small businesses in their growth; more and...
Simplicity VoIP Welcomes Samy Abuswai
Richmond, VA - Simplicity VoIP, a leading provider of UCaaS solutions, is pleased to welcome Samy...
Cold Calling: Best Practices to Stay Competitive
Cold calling is still a commonly used practice for outbound sales. It can offer your business a...