Porting Landlines to a VoIP System
Modern companies and even individuals are beginning to see and understand the benefits of switching to VoIP. Compared to on-premise phone systems, VoIP systems are incredibly cost-effective, can...
Amy Humphreys
Future of Call Centers: AI/Sentiment Analysis and Call Transcription
Contact centers are a critical part of the customer experience. They have been integrating more...
How to Create an Effective Auto Attendant Script
Many businesses no longer buy into the belief that all calls must be answered and handled by a live...
POTS Lines Are Going Away: How Will This Affect Your Business?
Copper telephone lines that enable POTS (Plain Old Telephone Service) were once the epitome of...
VoIP QoS: How Does It Improve Call Quality?
After the surge in remote work from 2020, many of us have become pretty acquainted with Voice Over...
Top VoIP Trends to Watch in 2022
With 2021 in the past and 2022 in the early days, it is time to look ahead at what we can expect...
STIR/SHAKEN: Everything You Need to Know
Every telephone user has experienced a robocall because they thought it was a legit phone number....
Top VoIP Integrations for Sales Enablement
In layman’s terms, sales enablement is the process of giving your sales and customer support teams...
A Quick Guide to FCC Regulations: Ray Baum Act, Kari's Law, and STIR SHAKEN
Since August 2019, the Federal Communications Commission (FCC) has enacted several new rules to...
Year in Review: Top Ten Blog Posts of 2021
As we look forward to the coming year, it’s a good opportunity to reflect on where we’ve been in...