Contact centers are a critical part of the customer experience. They have been integrating more channels into their functionalities as technology advances. These technological advances include...
Many businesses no longer buy into the belief that all calls must be answered and handled by a live...
Copper telephone lines that enable POTS (Plain Old Telephone Service) were once the epitome of...
After the surge in remote work from 2020, many of us have become pretty acquainted with Voice Over...
With 2021 in the past and 2022 in the early days, it is time to look ahead at what we can expect...
Every telephone user has experienced a robocall because they thought it was a legit phone number....
In layman’s terms, sales enablement is the process of giving your sales and customer support teams...
Since August 2019, the Federal Communications Commission (FCC) has enacted several new rules to...
As we look forward to the coming year, it’s a good opportunity to reflect on where we’ve been in...
In the past year, customer experience finally overtook price and product as the key brand...
