How to Offer 24/7 Support for Customers
Modern customers desire immediate and convenient service. They don’t want to wait long (if at all), so delivering a fast, easy, and helpful customer service experience is key to the success of any...
Amy Humphreys
How to Choose Between an On-Premise and Cloud-Based Call Center
When a business decides to open up their own call center, they have to make many important...
What to Do If Your Caller ID Shows Up as "Potential Spam"
For businesses, especially those involved in sales or marketing, making calls to prospective...
RAY BAUM’s Act – Are You Ready?
You’ve probably never heard of Ray Baum, but he’s the namesake of new regulations that aim to help...
How to Improve Call Center Productivity and Customer Satisfaction
Customer service managers always look for better ways to streamline, manage, and improve service...
What is IVR and How Should Businesses Use it?
Small businesses are always searching for ways to optimize their team members' time and your...
VoIP Myths Debunked
Thanks to the pandemic, business leaders have had many conversations about processes, services, and...
Black History Month: Celebrating Telecom's Greatest Innovators
February is Black History Month, and Simplicity VoIP would like to highlight five significant...
9 Ways VoIP Empowers Sales Teams
Excellent communication is an absolute necessity when it comes to successful sales. If your sales...
How to Create a Communications Plan to Benefit Your Business
For any business, having a communications plan is essential. However, far too often, business...