10-Digit Dialing Supports Suicide Prevention
As of October 24, 2021, callers in 35 states and Guam must dial ten digits to make a local phone call. This is due to the U.S. implementing 988 as a three-digit number to reach the National Suicide...
Amy Humphreys
Simplicity VoIP Implements SNAPaccel Managed Infrastructure
Richmond, VA - Simplicity VoIP, a leading provider of UCaaS solutions, has implemented NetSapiens...
How to Disaster-Proof Your VoIP System
Customer-facing businesses require their communication systems to be reliable, efficient, and...
Which UCaaS Architecture Is Right for Your Business?
As businesses mature, they tend to outgrow some of their older technologies. Whether it be because...
Simplicity VoIP Welcomes Industry Veterans to Support Continued Growth
Richmond, VA - Simplicity VoIP, a leading provider of UCaaS solutions, has welcomed two new team...
Simplicity VoIP Launches STIR/SHAKEN for Added Versatility & Security
Richmond, Va - Simplicity VoIP, a leading provider of UCaaS solutions, has joined Verizon, AT&T,...
Artificial Intelligence and the Future of VoIP
The use and popularity of Artificial Intelligence (AI) is growing every day. AI has already begun...
SIP Trunking for Disaster Recovery Planning
One of the solutions for implementing VoIP (Voice over Internet Protocol) is SIP. Short for Session...
VoIP for Call Centers: Do's & Don'ts of IVR Menus
IVR menus have long held a poor reputation. Many customers become aggravated and choose to speak...
Should Your Sales Team Use Softphones and Mobile Apps?
Every year, the world becomes more technologically advanced than the year before. After 2020, the...