Top Skills All Call Center Agents Need
There is a misconception that being a call center agent is an easy job. It can actually be challenging, tedious, and stressful. The hiring manager responsible for building a team of skilled...
Amy Humphreys
Business Text Messaging: Everything You Need to Know About 10DLC
One of the most popular and cost-effective ways for businesses to communicate with their customers...
5 Virtual Team Building Activities
While working remotely has its perks, it can be challenging to find a sense of community among your...
10 Benefits of Online Fax Services for Small Businesses
Many businesses, no matter the size, have begun switching traditional processes to virtual or...
Customer Service is Key for Finding the Right VoIP Provider
In any industry, customer service is one of the most vital components of any business. VoIP,...
Improving Communication in the Workplace with VoIP
There are many advantages and communication-related benefits as well as opportunities for your team...
Value of Texting for Businesses
For 38% of Americans, their cell phone is the most important thing they own, according to an SMS...
Top 10 Benefits of VoIP
There are various benefits of adopting a VoIP system over traditional ones. Many companies are...
VoIP Headsets: Types and Benefits
VoIP is booming! Most businesses have finally switched from traditional landlines to modern VoIP...
How Automatic Call Distribution (ACD) Enhances Customer Service
Unfortunately, almost every customer has at least one negative experience with customer service and...