Version 42 Release Scheduled May 2022
Simplicity is committed to making consistent improvements and offering a complete Unified Communications solution. We are happy to share that we have released the V42 software upgrade of our platform...
Amy Humphreys
Tips and Tricks for Call Center Support Agents
Many businesses operate call centers so that their customers can receive fast, reliable, and great...
Common Business Communication Styles
The way a company communicates with its customers and team members offers a unique insight into its...
8 Ways to Support Your Remote Teams
Even though we are two years past the start of the COVID-19 pandemic, and workers are now more...
Network Jitter: What Is It, and How Do I Fix It?
Feeling jittery? We’re not talking about that feeling you get when you have too much coffee before...
8 Things to Know Before Switching to VoIP
Whether personally or professionally, implementing change is exciting, but can also be scary. If...
How Does Cloud Telephony Improve Your Business
Cloud telephony has become quite popular over the past few years and has become a necessity for...
How to Offer 24/7 Support for Customers
Modern customers desire immediate and convenient service. They don’t want to wait long (if at all),...
How to Choose Between an On-Premise and Cloud-Based Call Center
When a business decides to open up their own call center, they have to make many important...
What to Do If Your Caller ID Shows Up as "Potential Spam"
For businesses, especially those involved in sales or marketing, making calls to prospective...