The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
In a thriving call center, the right tools are essential. One of the most important tools you'll need is a VoIP (Voice over Internet Protocol) system. VoIP lets you make and receive calls using an...
The new year is upon us, but as is customary, it's always nice to look back at what we accomplished...
Creating a customer-focused user experience (UX) is crucial to any business. A good UX will delight...
Many businesses with call centers want to help their customers but miss out on maximizing their...
Today’s businesses need ways to connect remotely and conduct business on the go. This applies to...
Over the past year, new trends in contact centers and communication have changed to fit the needs...
A cloud-based phone system can replace a traditional copper telephone line and on-premise phone...
The most successful businesses have a business plan and establish key performance indicators (KPIs)...
Managing remote workers and improving your at-home workforce effectively means understanding the...
A strong, agile business plan can be the difference between success and failure. As we head into...
