Best of the Blog: Top Posts of 2022
The new year is upon us, but as is customary, it's always nice to look back at what we accomplished in the previous year. Simplicity had a solid 2022, and as you can see, with these top-performing...
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
A Customer Focused Experience starts with Your Client Service Reps
Creating a customer-focused user experience (UX) is crucial to any business. A good UX will delight...
The Habits of a Customer-Centric Call Center
Many businesses with call centers want to help their customers but miss out on maximizing their...
Mobile Integration and You: Help Your Business Adapt
Today’s businesses need ways to connect remotely and conduct business on the go. This applies to...
Call Center Technology Trends for 2023 and Beyond
Over the past year, new trends in contact centers and communication have changed to fit the needs...
Wireless Backup With Cloud-Based Phone Systems
A cloud-based phone system can replace a traditional copper telephone line and on-premise phone...
Am I Doing This Right? 5 Tips for Managing Metrics
The most successful businesses have a business plan and establish key performance indicators (KPIs)...
Workplace Management in a Remote Office: Communication is Key
Managing remote workers and improving your at-home workforce effectively means understanding the...
Integrating Business Communications Into Your Business Plan
A strong, agile business plan can be the difference between success and failure. As we head into...
Hang-up the Phone on Traditional Lines & Save: VoIP for Small Business
While your small business may be “just getting by” or might be minimally served by traditional...