The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
Are you faced with call center burnout? Feel like you're continuously firefighting? You’re not alone. Contact center work can be exhausting, and the resulting burnout causes poor productivity,...
Customers expect to have the same experience regardless of the delivery channel. Whether it is...
Your contact center is possibly an essential part of the company. Whenever a customer calls in,...
Enterprise IT employees in charge of communications and collaboration have developed a renewed...
Over the past year, cloud calling usage has skyrocketed. Although COVID-19 has been one of the...
Do you feel like you need to re-vamp or set up a new and productive home office? You can design a...
Are you considering switching your traditional phone system to a Voice over Internet Protocol...
Engaging in one-on-one interactions with partners and existing and new or potential customers can...
RAY BAUM's Act officially went into effect on January 6, 2022. This act mandated businesses'...
Since it became more widely available, businesses have been steadily switching from conventional...
