The Habits of a Customer-Centric Call Center
Many businesses with call centers want to help their customers but miss out on maximizing their ability to allow for a straightforward reason: they don’t have customer-centric call centers or call...
%20(1).jpg?width=596&name=arlington-research-kN_kViDchA0-unsplash%20(1)%20(1).jpg)
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
%20(1)-2.jpg?width=365&name=rodion-kutsaiev-0VGG7cqTwCo-unsplash%20(1)%20(1)-2.jpg)
Mobile Integration and You: Help Your Business Adapt
Today’s businesses need ways to connect remotely and conduct business on the go. This applies to...
Call Center Technology Trends for 2023 and Beyond
Over the past year, new trends in contact centers and communication have changed to fit the needs...
Wireless Backup With Cloud-Based Phone Systems
A cloud-based phone system can replace a traditional copper telephone line and on-premise phone...
Am I Doing This Right? 5 Tips for Managing Metrics
The most successful businesses have a business plan and establish key performance indicators (KPIs)...
Workplace Management in a Remote Office: Communication is Key
Managing remote workers and improving your at-home workforce effectively means understanding the...
Integrating Business Communications Into Your Business Plan
A strong, agile business plan can be the difference between success and failure. As we head into...
Hang-up the Phone on Traditional Lines & Save: VoIP for Small Business
While your small business may be “just getting by” or might be minimally served by traditional...
VoIP Softphone 101
A common offering now through VoIP solution providers is access to a softphone. But what is this?...
7 Benefits Of VoIP Solutions Your Boss Wants to Know
Phone technology is an integral part of any business. Whether you’re making sales calls, fielding...