Don’t get Hacked - set a STRONG Password
October is Cybersecurity Awareness Month. For 2020, the theme is s ‘Do Your Part. #BeCyberSmart’. Passwords are a first line of defense in securing your information. Read on to learn how to set a...
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
How To Establish Cybersecurity For VoIP Systems
Like anything else connected to the internet, VoIP systems are vulnerable to cybercriminals and...
SimplicityGo-New Mobile App-You Need This!
Flexibility is one of the biggest benefits a VoIP phone system offers its users. In this “on the...
First Call Resolution: What is It, and Why Does It Matter?
First call resolution (FCR) is a metric that measures a contact center's performance in resolving...
2023 Tips: Cybersecurity for Remote Workers
Even as the threat of the COVID-19 pandemic is fading, the advent of the remote worker continues,...
What Are Common VoIP Security Challenges?
Cybercriminals and threat actors today can attack just about any software or cloud service. Voice...
Call Center Burnout: How to Effectively Manage Your Team
Are you faced with call center burnout? Feel like you're continuously firefighting? You’re not...
How Call Center Monitoring Improves Customer Experience
Customers expect to have the same experience regardless of the delivery channel. Whether it is...
Customer Service Expectations for Your Call Center and How to Meet Them
Your contact center is possibly an essential part of the company. Whenever a customer calls in,...
Must-Ask Questions Regarding Security and Cloud Communications
Enterprise IT employees in charge of communications and collaboration have developed a renewed...