The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
Businesses have used toll-free numbers since January 1966. It has been a few years since they were first introduced, but many companies still use toll-free 800 numbers as a primary way to communicate...
At Simplicity VoIP, we understand without question, that it’s our employees that make our company...
One of the greatest decisions that can come with running a business is deciding whether to focus on...
The Healthcare Insurance Portability and Accountability Act (HIPAA) provides patients with vital...
A VoIP phone system has many benefits, such as being multi-functional with video conferencing,...
There is a misconception that being a call center agent is an easy job. It can actually be...
One of the most popular and cost-effective ways for businesses to communicate with their customers...
While working remotely has its perks, it can be challenging to find a sense of community among your...
Many businesses, no matter the size, have begun switching traditional processes to virtual or...
In any industry, customer service is one of the most vital components of any business. VoIP,...
