VoIP Headsets: Types and Benefits
VoIP is booming! Most businesses have finally switched from traditional landlines to modern VoIP phone systems. This modern technology allows users to make and receive calls on their chosen device...
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
How Automatic Call Distribution (ACD) Enhances Customer Service
Unfortunately, almost every customer has at least one negative experience with customer service and...
Top 6 Call Tracking Metrics
Inbound calls are the best source of leads over any other channel. They are the source of the...
In Case You Missed It: Version 42 Webinar
We want to thank everyone who attended our Version 42 webinar on May 19. We unveiled new offerings...
Version 42 Offers Call Center Enhancements
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Version 42 Offers an Improved User Experience
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
E911: A New Feature of Version 42
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Call Transcription & Sentiment Analysis: New Features of Version 42
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Cradle to Grave: A New Feature of Version 42
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Version 42 Release Scheduled May 2022
Simplicity is committed to making consistent improvements and offering a complete Unified...