Making Sure Your VoIP Service is HIPAA Compliant
The Healthcare Insurance Portability and Accountability Act (HIPAA) provides patients with vital protections that keep their personal health information secure and confidential.
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
Causes and Solutions to VoIP Dropped Calls
A VoIP phone system has many benefits, such as being multi-functional with video conferencing,...
Top Skills All Call Center Agents Need
There is a misconception that being a call center agent is an easy job. It can actually be...
Business Text Messaging: Everything You Need to Know About 10DLC
One of the most popular and cost-effective ways for businesses to communicate with their customers...
5 Virtual Team Building Activities
While working remotely has its perks, it can be challenging to find a sense of community among your...
10 Benefits of Online Fax Services for Small Businesses
Many businesses, no matter the size, have begun switching traditional processes to virtual or...
Customer Service is Key for Finding the Right VoIP Provider
In any industry, customer service is one of the most vital components of any business. VoIP,...
Improving Communication in the Workplace with VoIP
There are many advantages and communication-related benefits as well as opportunities for your team...
Migration to the Cloud – What, Why and How to get Started
Businesses and enterprise executives are seriously evaluating the possibilities of moving some or...
Value of Texting for Businesses
For 38% of Americans, their cell phone is the most important thing they own, according to an SMS...