What Are Common VoIP Security Challenges?
Cybercriminals and threat actors today can attack just about any software or cloud service. Voice over Internet Protocol (VoIP) is no exception. As VoIP calls are generally routed through the same...
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
Call Center Burnout: How to Effectively Manage Your Team
Are you faced with call center burnout? Feel like you're continuously firefighting? You’re not...
How Call Center Monitoring Improves Customer Experience
Customers expect to have the same experience regardless of the delivery channel. Whether it is...
Customer Service Expectations for Your Call Center and How to Meet Them
Your contact center is possibly an essential part of the company. Whenever a customer calls in,...
Must-Ask Questions Regarding Security and Cloud Communications
Enterprise IT employees in charge of communications and collaboration have developed a renewed...
E911 Cloud Functionality - Answering Your Questions
Over the past year, cloud calling usage has skyrocketed. Although COVID-19 has been one of the...
Remote Work: How to Build a Productive Home Office
Do you feel like you need to re-vamp or set up a new and productive home office? You can design a...
4 Ways to Keep Service Going During a VoIP Outage
Are you considering switching your traditional phone system to a Voice over Internet Protocol...
8 Benefits of Using Webinars for Business Growth
Engaging in one-on-one interactions with partners and existing and new or potential customers can...
Future of E911: 5 IT Areas to Consider
RAY BAUM's Act officially went into effect on January 6, 2022. This act mandated businesses'...