Simplicity VoIP Welcomes Samy Abuswai
Richmond, VA - Simplicity VoIP, a leading provider of UCaaS solutions, is pleased to welcome Samy Abuswai to our US-based client services team for project management and technical support as a...
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
Cold Calling: Best Practices to Stay Competitive
Cold calling is still a commonly used practice for outbound sales. It can offer your business a...
How a VoIP System Can Enhance Marketing Strategies
Once an untested technology, VoIP has been rising in popularity over the years. Today, it’s a...
Porting Landlines to a VoIP System
Modern companies and even individuals are beginning to see and understand the benefits of switching...
Future of Call Centers: AI/Sentiment Analysis and Call Transcription
Contact centers are a critical part of the customer experience. They have been integrating more...
How to Create an Effective Auto Attendant Script
Many businesses no longer buy into the belief that all calls must be answered and handled by a live...
POTS Lines Are Going Away: How Will This Affect Your Business?
Copper telephone lines that enable POTS (Plain Old Telephone Service) were once the epitome of...
VoIP QoS: How Does It Improve Call Quality?
After the surge in remote work from 2020, many of us have become pretty acquainted with Voice Over...
Top VoIP Trends to Watch in 2022
With 2021 in the past and 2022 in the early days, it is time to look ahead at what we can expect...
STIR/SHAKEN: Everything You Need to Know
Every telephone user has experienced a robocall because they thought it was a legit phone number....